PRM facilities

We offer a wide range of facilities and assistance to help you throughout your journey at both our terminals.

Wheelchair user

Changing Places

We have two adult Changing Places - one in each of our terminals. The facilities include an adjustable bed that lowers to ground level, a hoist and flexible wash basins, all located in a large wash room with full shower facilities. Our Changing Places are free to use and do not need to be pre-booked. Simply contact a member of our PRM staff on the day for access.

Facilities for the hard of hearing and partially sighted

Induction loops are available where there are signs showing the 'sympathetic ear' symbol. The airport directional signs use black text on a yellow background, for maximum visibility. Guide and hearing dogs are the only dogs allowed in the terminal buildings.

Help points

Special assistance help points for all those with a disability or mobility difficulties are sited on both terminal forecourts, short stay car parks, stations, baggage reclaim halls and on some routes within the terminals where there are long walking distances. Assistance is free. You can also ask for wheelchair help or help with your baggage to get to check-in.

Reserved seating

There are reserved seating areas clearly identified by special assistance signs throughout the airport in the general seating areas.


Unisex accessible toilets are provided near most toilet blocks. Occasionally the accessible toilet is located inside the mens or ladies toilets.

Travel Care

Travel Care is an independent charitable agency offering advice to all who may need extra help on their journey. Based in South Terminal, you can contact them on +44 (0)1293 504 283 for advice and assistance.

For general enquiries call +44 (0)844 892 0322. If you are deaf or hard of hearing, please use the Gatwick minicom service on +44 (0)1293 513 179.