Other assistance

Advice for other passengers who may require a helping hand through our airport.

Special assistanceAirport journeys can be stressful for many people, especially if you are unsure of what to expect on the day. Here you can find advice to help parents and carers who are travelling with children and vulnerable adults whose difficulties may not be immediately apparent to our staff.

Hidden disabilities

We are working with a number of charities to identify how we can improve the airport experience for our vulnerable passengers who may not want to share details of their hidden disabilities.

If this applies to you or someone you're travelling with, we can offer you a special lanyard to wear on your journey through our airport. This will identify you to staff as someone who may need additional support or understanding. Our staff have been specially trained to recognise the lanyards and act accordingly. 

To pick up a lanyard at Gatwick, please go to one of our Assistance Reception areas. We will be happy to give you a lanyard, even if you haven't requested or need special assistance. 

We have also produced an booklet, Making your journey easier, where you can find detailed information on what to expect on your journey through the airport to help you prepare.

For more information please email us at: hidden.disability.at.gatwick@ocs.co.uk

Exclusive Grain Store service for Special assistance passengers

If you’re using our Special assistance service in our South Terminal, you can order food and drinks from Grain Store and have them delivered straight to you. A member of the Grain Store team will take your order from the Special assistance area, allowing you to relax and wait for your flight. Choose from a range of fresh sandwiches, salads, pastries and desserts, plus hot and cold drinks. View the menu and see what's available before you arrive. We will have a similar service in the North Terminal soon.

General advice

While we do not offer specific tours, sometimes visiting the airport in advance of your trip can help, especially with young children. You will be able to familiarise yourselves with the airport layout and check-in areas.  

Read more advice in our online booklet

Facilities for the hard of hearing and partially sighted

Induction loops are available where there are signs showing the 'sympathetic ear' symbol. The airport directional signs use black text on a yellow background, for maximum visibility. Guide and hearing dogs are the only dogs allowed in the terminal buildings.

Travelling with passengers with dementia

Airports can be busy and confusing at the best of times. If you have dementia then these feelings are amplified many times and the airport can become bewildering. The Alzheimer's Society produces a really useful factsheet with tips and advice about planning a holiday for people affected by dementia, including arranging travel insurance. 

Autism spectrum disorder

The National Autistic Society has some helpful advice on what to do if you're travelling with children or adults with autism. We also produce an autism friendly visual guide to travelling through Gatwick Airport which will help familiarise you with what to expect at the airport in advance of your holiday. 

Young people with ADHD

Children and young people with ADHD are very susceptible to anxiety and find any change to their normal daily routine potentially stressful. We recommend that you take time to prepare your child for the journey in advance and bring lots of activities to keep them busy at the airport and on the plane. You can find more advice in our Making your journey easier booklet 

Medical assistance

If you have any special medical equipment requirements then please discuss these with your airline in advance of your flight.

You can find lots of advice on travelling with medicines in our security section.

Items such as blood pressure monitors can be carried in your hand baggage as long as they fit within your airline's size restrictions. Other medical items that you may need during your flight including insulin and needles, asthma inhalers, Epi Pen, angina sprays etc. can be carried, but only the amount necessary for your trip. Please pack the rest in your checked-in baggage. 

If you need to use injectable medication before your flight then please speak to a member of staff who will be happy to find you a quiet, private room within the terminal.

Travelling with children

Visit our travelling with children page to get advice to help you get off to a stress-free holiday

Fear of flying

Despite the safety of flying, you may be one of the many people who feel nervous in advance of your trip. If this is spoiling the idea of your holiday, then help is available. Find out more about self-help tutorials and courses for nervous fliers run by airlines