Help at the airport
If you have a disability of any kind or your mobility is reduced, we offer a range of services and facilities to help you here at Gatwick.
Throughout the airport we have a number of assistance desks with reserved seating where our team are on hand to help you.
Special assistance help points for all those with a disability or mobility difficulties are sited on both terminal forecourts, short stay car parks, stations, baggage reclaim halls and on some routes within the terminals where there are long walking distances. Assistance is free. You can also ask for help with your wheelchair or baggage to get to check-in.
We have two adult Changing Places - one in each of our terminals. The facilities include an adjustable bed that lowers to ground level, a hoist and flexible wash basins, all located in a large wash room with full shower facilities. Our Changing Places are free to use and do not need to be pre-booked. Simply contact a member of our special assistance staff on the day for access.
There are reserved seating areas clearly identified by special assistance signs throughout the airport in the general seating areas.
Unisex accessible toilets are provided near most toilet blocks. Occasionally the accessible toilet is located inside the men's or ladies' toilets.
We have a mix of right and left hand transfer toilets. If you need a peninsular pan we suggest using the Changing Places facilities.
Use our guide to check how far you may have to walk at the airport.
Here's our service level agreement for what you should expect from us as a passenger with reduced mobility or a disability while you are at the airport.
We publish performance against these service standards every six month. You can view our latest report here.