Request assistance

If you have a disability of any kind or your mobility is reduced, there are a range of services to help you at Gatwick.

How to get help at Gatwick

We extend a warm welcome to all our passengers at Gatwick. We understand that airports can be large, noisy and confusing places, so if you need extra assistance while you're here, we have a dedicated team to help.

Here to help

Under European legislation, your airline is responsible for providing assistance when you are on board the aircraft and we will help you while you are at the airport. 

At Gatwick our service partner OCS deals with all requests for assistance. Their specialised team of staff will be on hand to meet you and to help you through the airport. Special assistance is available for all age groups, including young travellers.

To get assistance at the airport, you need to pre-book through your airline or travel agent at least 72 hours before you fly. If you haven't booked we will try to help you, of course, but will always give priority to passengers who have booked in advance.  

Below you can find links to our top airlines where they'll give you guidance on how to contact them to book assistance: 

Air Transat special assistance British Airways special assistance easyJet logo
Monarch special assistance Ryanair logo
Thomas Cook special assistance Thomson special assistance Virgin special assistance Norwegian logo


Here's our service level agreement for what you should expect from us as a passenger with reduced mobility or a disability while you are at the airport.

You can find out more about other assistance available at Gatwick, for example for autistic people on our other assistance page.

Walking distances

To help you decide whether you need mobility assistance at Gatwick, we've drawn up a full list of all the distances you may need to walk at the airport. Use our chart to find out how far it is from the car park to check-in or from the departure lounge to the gate rooms.

Walking distances at the airport

What you need to do

You should always book assistance in advance with your airline or your travel agent, if you need help at the airport. This is so that we can have the right help and equipment ready for you at the airport. 

Please follow these simple steps:

  • At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to book assistance. 
  • You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter.
  • For more information about the help we can give you at Gatwick, please call +44 (0)344 892 0322 and select option 4. This is a 24 hour service.

If you are unable to book assistance in advance, then please make your way to one of the many help points around the airport, forecourts or car parks or go straight to the special assistance desks located in both North and South terminals.

Other information

We have created a booklet called Making your journey easier which is full of advice on getting through the airport and on what to do if you need special assistance. Our frequently asked questions page may also be of help. 

CAA passengers with reduced mobility survey

The Civil Aviation Authority, in co-operation with UK airports, collects feedback on the quality of the assistance provided to passengers with reduced mobility.

We would be grateful if you would take the time to complete a short survey on the assistance provided to you on departure from, and on arrival back, at a UK airport.

Complete the survey.