Passengers with reduced mobility (PRM)
PRM - special assistance
We are responsible for providing assistance to passengers with reduced mobility (PRM) at the airport. The airlines take over responsibility once you are on board the aircraft.
If you know that you will need assistance at the airport, please:
- Contact your airline at least 48 hours in advance to let them know that you require assistance. It helps to give as much notice as possible for both the outward and return journey so we can organise the help you need.
- If you want more information about the help we can give you at Gatwick, please call +44 (0)844 892 0322 and select option 2.
- If you forget or are unable to pre-book assistance, we will still try to help. Please use one of the many help points around the airport, forecourts or car parks or go to the PRM assistance desks located in both North and South terminals.
Map of terminals showing PRM assistance desks and help points
Security
We've opened security assistance lanes in both terminals for passengers young and old who need a little more time or help to get through security more easily.
Guide dogs
Guide dogs can only travel if they are registered with The Pet Travel Scheme and if permitted by your airline and holiday destination. More information about travelling with pets is available on www.defra.gov.uk
Passengers with reduced mobility video
European regulations guarantee more rights for air travellers with disabilities and with reduced mobility. If this affects you and you want to find out more, watch this EU video about the services and assistance that you will be able to get at all EU airports.
You can find out information about blue badge car parking on our special assistance parking pages.
