Special assistance

Special assistance

Gatwick has responsibility for providing special assistance to passengers with a disability at the airport, while airlines are responsible on board the aircraft.

  • If you have a disability or you experience mobility difficulties and need assistance at the airport, you must contact your airline at least 48 hours before you fly. Give as much notice as possible for both the outbound and return journey, so you get the help you need. Of course, if we don’t get any warning, we’ll still try to do our best to help.
  • Even if you are fairly mobile, there can be long distances to walk, so you might still need a little extra help.
  • After letting your airline know you need assistance, if you want more information about the help we can give you at Gatwick, please call +44 (0)844 335 1802 and select option 2 for G4S, who provide special assistance at the airport.
  • To get assistance you must arrive at the agreed meeting point no later than two hours before the published flight departure time, or arrive at check-in no later than one hour before the departure time.

Guide dogs

Guide dogs can only travel if they are registered with The Pet Travel Scheme (further information at www.defra.gov.uk) and if allowed by your airline and holiday destination.

Service levels

We are committed to providing the highest level of service in a timely manner. View our service level agreement.

Passengers with reduced mobility video

New European regulations guarantee more rights for air travellers with disabilities and with reduced mobility. If this affects you and you want to find out more, watch this EU video  about the services and assistance that you will be able to get at all EU airports.

You can find out information about blue badge car parking on our special assistance parking pages.

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