5:52pm. Friday 15 April 2011
Post by: Stewart Wingate, CEO
When our passengers tell us they don’t like the way we do things, we always try to act on this feedback.
The security assistance lanes, a concept that our security teams came up with, are a fantastic example of listening to our passengers and trying something new to make a better Gatwick.
It’s not always directly within our power to put things right. If someone complains about the quality of food in a café or the poor selection in a shop, we always share this with the retailer.
But if we don’t get to hear about it how can we be sure that our shops and restaurants are really up to scratch?
We decided to team up with an independent online ratings and review system – Qype. Anyone using our restaurants or shops at the airport can leave a review about the service they’ve had. I’m fairly sure we’re the first airport to do this.
Via Qype, you can now leave or read reviews directly from your mobile phone while you’re here at Gatwick. So let us know if your burger was great – or not – or tell us about the service you received.
If you leave a review on one of our shops or restaurants it’ll appear both on our website and also on Qype. This means that yours and other people’s reviews are up for everyone to see. You can also check out how many stars a particularly restaurant has been given by other passengers before you sit down to eat.
Your review will help our retail teams gauge passenger satisfaction levels and pick up any issues directly with the shops and restaurants.
We welcome your feedback about all aspects of our airport, not just our shops and restaurants. If you’ve got something you want to tell us about your experience at Gatwick why not let us know via Twitter or our customer service team at firstname.lastname@example.org
We’d love to hear from you!
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