-
Your views count
When our passengers tell us they don’t like the way we do things, we always try to act on this feedback.
The security assistance lanes, a concept that our security teams came up with, are a fantastic example of listening to our passengers and trying something new to make a better Gatwick.
It’s not always directly within our power to put things right. If someone complains about the quality of food in a café or the poor selection in a shop, we always share this with the retailer.
But if we don’t get to hear about it how can we be sure that our shops and restaurants are really up to scratch?
We decided to team up with an independent online ratings and review system – Qype. Anyone using our restaurants or shops at the airport can leave a review about the service they’ve had. I’m fairly sure we’re the first airport to do this.
Via Qype, you can now leave or read reviews directly from your mobile phone while you’re here at Gatwick. So let us know if your burger was great – or not – or tell us about the service you received.
If you leave a review on one of our shops or restaurants it’ll appear both on our website and also on Qype. This means that yours and other people’s reviews are up for everyone to see. You can also check out how many stars a particularly restaurant has been given by other passengers before you sit down to eat.
Your review will help our retail teams gauge passenger satisfaction levels and pick up any issues directly with the shops and restaurants.
We welcome your feedback about all aspects of our airport, not just our shops and restaurants. If you’ve got something you want to tell us about your experience at Gatwick why not let us know via Twitter or our customer service team at feedback@gatwickairport.com
We’d love to hear from you!
4 Comments
-
- Zernentsch, Richard:
- Posted: 6:27pm. Tuesday 31 July 2012
-
I need & used wheele chair service @ the south term. I was assisted by Mr . Naresh Desai (P.R.M.). he was most curteous & helped with my bags, & immigration papers. His polite & business like behavior was of the best one could have.. I traveled on Air Europa on July 23, non-stop from Madrid (ux 1014). He helped make my holiday better.
-
- Deborah Nelson:
- Posted: 3:24pm. Thursday 19 July 2012
-
Hi Customer Services Team, I would like to express my experience at your airport today from two very helpful staff names Debbie Wilson & Sally Hart. My Mum & dad checked in at Zone A this morning in which we asked for assistance for my Dad who has dementia. Debbie Wilson assisted my father with first aid who had cut is big toe in the car, upon arrival to the airport which we had not noticed until he came out of the car. Upon departure both Debbie Wilson & Sally Hart arranged a wheelchair and assistance directly to the plane in order to give my mother peace of mind. I have never met such caring and thoughtful people in a long time, and I would just like to say that both employees are a credit to your company. I will never forget them both, they truly know how to set an example to others, and great role models. Keep up the exellent work, once again thank you so much, you have given my family hope and peace of mind. Take care! From Deborah Nelson Middlesex deborahnelson06@tiscali.co.uk
-
- Stewart replies:
- Posted: 9:56am. Monday 18 April 2011
-
Our passenger information assistants are on hand 24 hours a day. They may not always be behind the information desk, but they're always around the terminals ready to help.
-
- JOSE:
- Posted: 11:49pm. Sunday 17 April 2011
-
Gatwick is a 24h airport, there is people around all the time, so why is airport information closing even before some of the shops?
Hear from Stewart and the team
Join in our converstion on what matters to Stewart Wingate and his team.
Showing 1 - 4 of 4 comments