9:30am. Tuesday 11 October 2011
Post by: Stewart Wingate, CEO
On Wednesday, I’ve set aside an hour to chat to our passengers on Twitter. From 4-5pm, I'll host a live Twitter debate and I'll be on hand to answer any of your questions - within the 140 character limit!
What I’m really keen to hear is your views on the changes we’ve made at the airport.
It’ll soon be two years since Gatwick became a truly independant airport. Following the acqusition by Global Infrastructure Partners, we’ve focused all our efforts in making Gatwick London’s airport of choice.
We’re competing with other airports in the south east – securing new airline contracts and routes to deliver more choice for our passengers. In a couple of weeks, we’ll welcome Air Asia X and their new route to Kuala Lumper, a gateway to south east Asia. Air Berlin joined us earlier this year bringing two new connections to Germany and before Christmas, we’ll see Vietnam Airlines further broaden our asian connectivity.
Delivering great passenger service every day, is the starting point for all of the physical changes you’ll have noticed at the airport. We’ve built a brand new entrance to North Terminal and created a new check-in area for British Airways - an airy and pleasant environment for our passengers with leading edge technology to cut queues at check-in.
In the South Terminal, we’ve revamped our security search area with 19 new lanes, automated gates and streamlined processes to ensure our passengers get through security as quickly as possible. The average waiting time at security is now just 1 minute 47 seconds.
And we’re investing in our people, to make sure every one of our staff offer the kind of customer service you deserve and hopefully exceed your expectations. All our 1,600 security officers are receiving customer service training to City and Guilds level 2.
Our passengers have different needs and our transformation reflects this. We were the first UK airport to introduce assistance lanes in security for passengers with reduced mobility or to help families with young children and lots of luggage. These are just some of the changes I’d like to chat about next week.
So tweet me with your comments and questions to @gatwick_airport using the hashtag #askgatwick and I’ll be online to personally answer your questions.
Hear from Stewart and the team
Join in our converstion on what matters to Stewart Wingate and his team.