Here you can find our archived monthly performance reports issued before April 2014.

North terminal forecourt access

Prior to April 2014, we were fully regulated by the CAA and we reported against a number of measures fixed by the CAA. We are now licensed by the CAA to operate under a new commitments framework where our service levels and charges are agreed with our airline customers and then endorsed by the CAA.

Under our previous way of working, we published separate reports for both baggage service delivery and for service quality which are all listed below. These reports are now combined into our existing monthly performance reports. Our reports are all based on our financial reporting year from April to March.

Service quality reports explained

Our service quality reports were created in two formats: a full report published below, and a summary report which was displayed in our terminals as well here on our website. Since January 2011, we have also produced a summary report as a PDF which is displayed as a poster around our terminals. Performance and respective rebates are calculated and paid monthly for each element within the scheme. 

Below you can find all of our archived reports listed by year before April 2014:

2014 SQR reports

March 2014 full report
February 2014 full report
January 2014 full report

2013 SQR reports

December 2013 full report
November 2013 full report
October 2013 full report 
September 2013 full report 
August 2013 full report  
July 2013 full report 
June 2013 full report  
May 2013 full report 
April 2013 full report 
March 2013 full report  
February 2013 full report  
January 2013 full report 

2012 SQR reports

April 2012 full report 
May 2012 full report
June 2012 full report
July 2012 full report
August 2012 full report
September 2012 full report
October 2012 full report
November 2012 full report 
December 2012 full report

2014 SQR summary reports

February 2014
January 2014

2013 SQR summary reports

December 2013 
November 2013 
October 2013 
September 2013 
August 2013
July 2013 
June 2013  
May 2013  
April 2013  
March 2013 
February 2013  
January 2013

2012 SQR summary reports

January 2012
February 2012
March 2012
April 2012 
May 2012 
June 2012 
July 2012 
August 2012
September 2012
October 2012
November 2012
December 2012

Following each financial year, the data from our monthly reports is consolidated into one document for the whole year. You can find these below:

2011/12

SQR summary document - April 2011 to March 2012
SQR bonus summary - March 2012

2010/11

SQR summary document - April 2010 to March 2011
SQR bonus summary  - March 2011

2009/10

SQR summary document - April 2009 to March 2010
SQR bonus summary - March 2010

2008/09

SQR summary document - April 2008 to March 2009 
SQR bonus summary - March 2009

Archived baggage service delivery reports

These reports are our archived baggage delivery reports. This information is now contained within our new comprehensive customer service report. 

The data shows the top 10 performing airlines and their handling agents ranked by performance in delivering first and last bags to the reclaim hall. The main target is to deliver 99 per cent of last bags within 55 minutes of landing.

2014

February 2014
January 2014

2013

January 2013
February 2013
March 2013 
April 2013
May 2013 
June 2013  
July 2013 
August 2013
September 2013 
October 2013
November 2013
December 2013

2012

January 2012 
February 2012 
March 2012 
April 2012 
May 2012 
June 2012 
July 2012 
August 2012
September 2012
October 2012
November 2012
December 2012