How Gatwick has changed and we're continuing our transformation

The benefits of greater competition and the huge improvements we've made so far have meant that Gatwick has become an award-winning airport during five years of new ownership,

Five years of transformation have seen:

Huge investment in major improvements

Under Gatwick’s new ownership, over £1billion invested since 2009 - that's £15 to 20 million per month. In 2011 a North Terminal extension provided better facilities in departures, arrivals and check-in, while in 2009 an extended South Terminal departure lounge created more space & retail choice. Other major construction projects include resurfacing the main runway, refreshing the forecourts of both terminals and improving security facilities.

New destinations, new airlines and new aircraft

New airlines at Gatwick are serving emerging markets, something unheard of under the BAA monopoly. There are now services to emerging markets in Turkey, Russia and Indonesia. Gatwick’s growth has also been fuelled by new European business routes; continued long-haul growth including the Middle East; and game-changing new low-cost services to New York and LA. Gatwick now has regular A380 and Boeing Dreamliner services operating from the airport. One in five passengers are on business, with Gatwick now serving 46 of Europe’s top 50 business destinations

 

Quicker, better and state-of-the-art

Check-in times are faster and more efficient. 96% of passengers are now processed through security within five mins with dedicated lanes for families and passengers with reduced mobility. A new shuttle offers a fast, comfortable journey between the North and South Terminals. Gatwick is now the UK’s best-connected airport with 44% of passengers arriving by public transport – the best of any UK airport.

Airport first in retail and restaurant choice

Better retail facilities have improved passenger choice. Nearly 40 new stores have been added including British brands such as Joules, Snow + Rock and Aspinal of London - all airport firsts. More than 15 restaurants have opened in the past four years including an airport first with the Jamie Oliver range of Jamie’s Italian, Jamie’s Bakery, Union Jacks Bar and Jamie’s Coffee lounge. These have been joined by another airport first; Lebanese restaurant Comptoir Libanais. In 2014 Nando’s opened its first European airport restaurant in response to passenger feedback.

Art for our passengers

Peoples_QueenFollowing feedback that passengers find airports sterile and unwelcoming, we embarked on a series of art installations through the airport promoting Britain and British artists, including Sir Peter Blake and ‘The People’s Monarch’ project depicting the Queen.