Our passenger commitments
Gatwick is taking responsibility for customer service at every stage of the airport journey.
Everyone who works at the airport – airlines, handling agents and other service partners – has a role to play in getting you to and from your aircraft. We’re working hard, every day, with our staff, airlines and our partners to deliver the high standards of service that we know you expect.
We think it’s quite simple:
We’ll always try to offer you the very best possible airport experience or make it right if we don’t.
We know you do too, so Gatwick is working hard with our staff and airport partners to keep queues in all areas to a minimum.
We’ll do our best to get you away on time.
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