Share your views in an email, letter or ‘tweet’ at any time of day or night and we’ll always get back to you
We’ll listen to your suggestions and take action – we might even ask you to get involved in solving the problem
If you need extra support, we’ll be there to help
If you’ve got reduced mobility, let us know and no matter where you arrive – car parks, entrance buildings, forecourts or check-in – we’ll get help to you as quickly as we can
We’ll work with our airlines to get onto the plane to assist you as quickly as we can
We’ll keep in touch with you throughout your airport journey
We’ll give you the retail and catering brands you prefer
We’re constantly listening to your feedback through regular research to improve our retail offer
We want you to rate our shops and restaurants to help us to improve the service you receive
