Customer service performance (SQR)

Here you can fnd the monthly customer service performance reports for Gatwick Airport. The reports are based on our financial reporting year from April to March. They are then consolidated into one document which is displayed by year below.

Since January 2011, we have also produced a summary report as a PDF which is displayed as a poster around our terminals. Performance and respective rebates are calculated and paid monthly for each element within the scheme. See full details of the SQR scheme.

Following each financial year, the data from our monthly reports is consolidated into one document for the whole year. You can find these below:

2011/12

SQR summary document - April 2011 to March 2012
SQR bonus summary - March 2012

2010/11

SQR summary document - April 2010 to March 2011
SQR bonus summary - March 2011

2009/10

SQR summary document - April 2009 to March 2010
SQR bonus summary - March 2010

2008/09

SQR summary document - April 2008 to March 2009
SQR bonus summary - March 2009

Customer service performance (SQR)