Customer service performance (SQR)

Customer service performance (SQR)

Below you can fnd the monthly customer service performance reports for Gatwick Airport.

Since January 2011, we have also produced a summary report as a PDF which is displayed as a poster around our terminals. Performance and respective rebates are calculated and paid monthly for each element within the scheme. See full details of the SQR scheme.

You can view both below:

2011 SQR reports

Full SQR report                        Summary SQR report 


December 2011 full report
November 2011 full report 
October 2011 full report
September 2011 full report 
August 2011 full report 
July 2011 full report 
June 2011 full report 
May 2011 full report

December summary report
November summary report
October summary report 
September summary report 
August summary report 
July summary report 
June summary report
May summary report
April 2011 full report        April summary report
         March summary report
February summary report
January summary report

2010/11

SQR summary document - April 10 to March 11
SQR bonus summary

2009/10

SQR summary document - April 09 to March 10

2008/09

SQR summary document - April 08 to March 09
SQR bonus summary

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