There are many ways to get in touch with us here at Gatwick Airport and our website has lots of information to help you too.

We know that there may be questions you have about Gatwick or your trip. Nearly everything you need to know is on our website. Use the links below to find out the answers to our most frequently asked questions: 

Parking
Book parking; change a booking; which car park?; contact us

Flight information
Live flight information; routemaps; timetables; which terminal?

At the airport
Lost property; passenger services & facilities; airport maps

Check-in & security
When to check-in; security restrictions; hand baggage rules

Mobility assistance
Pre-book assistance; general information; watch our video

Getting to & from Gatwick
Rail; bus; taxi and road information

Book a flight
Book a flight or holiday from Gatwick

Airline information
Which terminal; airline contact numbers. 

For all other airline enquiries including hand baggage allowances please speak directly to your airline.

See all frequently asked questions

Questions and enquiries

If you've got a question or enquiry about the airport or one of our services that you still can't find the answer to, then please either email us at enquiries@gatwickairport.com or use Twitter @Gatwick_Airport to get in touch with us. 

Tell us what you think

We'd love you to tell us about your experience at the airport - good or bad. So if you'd like to say thank you or make a complaint then please email us at customer.services@gatwickairport.com. We'll acknowledge your email within 24 hours and then look into any issue you may have raised.

Useful phone numbers  

Airport hotels: 0871 360 2427 
Car parking - feedback: 0330 123 1025
Car parking - sales & information: 0844 811 8311 or email: customer.services@gatwickparking.com
General information (recorded message): 0844 892 0322
General feedback (recorded message): 0330 123 0663 
Jobs at Gatwick: 0800 111 4501
Live flight information: 0844 892 0322
Lost property: 01293 503162
Mobility assistance: 0844 892 0322 - select option 5
Noise complaints: 0800 393 070 (UK only)
Park & Stay: 0871 360 2427
Travel offers: 0843 459 0271 

Calls are charged at 3.1p per minute from a BT landline. Calls from mobiles and other networks may vary and carry additional charges from your phone service provider.

By post

Write to us at:

Customer Services
6th floor, Destinations Place
South Terminal
Gatwick Airport
West Sussex RH6 0NP

Our management reception is on 5th floor, Destinations Place, South Terminal.

Useful links

Air Traffic Control: www.nats.co.uk 
Airlines: Airline contacts 
Airline routes: www.caa.co.uk 
Customs allowances: www.bia.homeoffice.gov.uk 
Dept for Transport: www.dft.gov.uk 
Immigration: www.bia.homeoffice.gov.uk 
Landing slots: www.acl-uk.org 
Lost property: gatwick.lostproperty@excess-baggage.com 
Resolving travel problems: www.caa.co.uk

Public Transport

Gatwick Express: www.gatwickexpress.com 
Other trains: www.nationalrail.co.uk 
National Express: www.nationalexpress.com

If you come across online content that misrepresents or reflects badly on Gatwick Airport or have been approached for information about us from an unknown source, please let us know at: internetsecurity@gatwickairport.com