Why can’t I find my flight? Occasionally, we find that our flight data has missing information.
Please contact us and give your date of travel, airline, flight number, time and destination by emailing firstname.lastname@example.org so we can investigate.
How do I remove a flight? Click the red button that says 'Delete flight'.
What do flight alerts mean? If you have flight alerts switched on, you will get updates about your flight via email.
If you want to turn off flight alerts, navigate to the flight in ‘upcoming flights’ and in the top right hand corner, click on the OFF next to flight alerts so that it is highlighted in white. You are only able to turn off your flight alerts if your flight is more than 48 hours away.
How many flights can I add? We would love to know when you’re next travelling, so you can add as many future flights as you like.
How do I add a voucher? There are two different types of voucher on myGatwick.
If you click on ‘More info’ and then on the ‘Take me there’ pink button: These vouchers require you to visit another website to make a payment. For example, Official Gatwick Parking.
If it says ‘select’ on the pink button: These vouchers can be used instantly on the day or added in advance of your trip.
How do I redeem my vouchers? Simply click ‘select’ on as many vouchers as you like, then click on the ‘offers selected’ button in the hovering black box to take you to your selected offers at the bottom of the page.
You can then email them to yourself, add them to Passbook or show them on your smartphone when you’re at the airport.
If you have selected vouchers that require payment, such as Official Gatwick Parking, you need to follow the instructions on the voucher to redeem it.