If you have a disability and need some extra help at Gatwick...
I have special needs. What facilities are available at the airport?
We aim to offer all our passengers good facilities, easily accessed and well signposted. We also want all our customers to feel included in the travelling experience, regardless of any special needs they may have. Visit the special assistance pages for Gatwick Airport to find out more about the facilities available.
Back to top
Is there any help I can ask for to get to the airport?
How can I pre-arrange special assistance?
If you have a disability or you experience mobility difficulties and need help to get to your flight, you should contact your airline at least 48 hours before you fly to let them know you need assistance. It helps to give as much notice as possible for both the outward and return journey so we can organise the help you need.
If you want more information about the help we can give you at Gatwick, please call +44 (0)844 892 0322 and select option 2.
If you forget or are unable to pre-book assistance, we will still try to help. Please use one of the many help points around the airport, forecourts or car parks or go to the PRM assistance desks located in both North and South terminals.