Passengers have rated Gatwick as the best out of the busiest 10 airports in Europe for waiting times at
security. This result is part of the largest and most reputable survey of passengers in the world, and is carried
out every quarter by the Airports Council International (ACI).

ACI is the global trade body of airports, and the passenger survey is translated into a number of different
languages to enable feedback from around the world. Passengers are asked to score airports in 35 different
categories, in a range of different service factors. Gatwick benchmarks its operations against the 10 busiest
airports in Europe – Schipol in Amsterdam, Paris Charles De Gaulle and Paris Orly, Copenhagen, Madrid,
Rome, Frankfurt, Manchester, and Heathrow.

“It is a testament to the dedication and commitment of our staff at Gatwick that has resulted in this excellent
feedback from passengers. This time last year Gatwick came 7th out of 10 for security queue times, so to be
voted top today is a real achievement,” Andy Flower, Managing Director BAA Gatwick said. “Many thanks
and congratulations to everyone for making this result possible, and for helping to keep passengers safe and
secure”.

35 million passengers a year travel through Gatwick, and in the last twelve months an additional 650 security
staff have been employed by the airport, plus an extra 7 security lanes have been opened.

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Notes to Editors:
ACI is the only global trade body of airport operators, and its members operate 1,647 airports in 175
countries and territories, representing 96% of the world’s airport traffic.