In the terminal
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In the terminal
Induction loops are available in various locations where there are signs showing the 'sympathetic ear' symbol. The airport directional signs use black text on a yellow background - providing optimum contrast to assist all users. Guide and hearing dogs are the only dogs allowed in the terminal buildings.
Help pointsSpecial assistance free help points for all those who have a disability or experience mobility difficulties and need assistance, can be found on terminal forecourts, short stay car parks, stations, baggage reclaim halls and on some routes within the terminals where there are long walking distances. The special assistance help points location information and a telephone, in order for assistance to be requested. Assistance is free to those who require assistance and you can request wheelchair push/provision or help with baggage in order to reach check in.
Reserved seatingReserved seating areas, clearly identified by special assistance pictograms, are available for special assistanc passengers and are located throughout the airport in the general seating areas.
ToiletsUnisex accessible toilets are provided near most toilet blocks. Occasionally the accessible toilet is located inside the mens or ladies toilets.
Travel-CareTravel-Care is an independent agency, with charitable status, offering advice to all Gatwick passengers who may need extra help on their journey. Travel-Care can be found in Gatwick Village, South Terminal, or you can call them on +44 (0)1293 504 283.
For general enquiries about Gatwick Airport please call +44 (0)844 335 1802. If you are deaf or hard of hearing, please call the Gatwick minicom service on +44 (0)1293 513 179.