World shopping promise

BAA's World Shopping Promise enables you to enjoy the shops, restaurants and bars at our airports in total confidence. Our commitment to customer satisfaction extends throughout and beyond your journey through our airports, ensuring that your shopping experience is as enjoyable, rewarding and convenient as possible.

• Impartial advice from personal shopping consultants.
• Shopping information points in the departure lounge.
• You'll get guaranteed value with our price promise.
• Shop with total peace of mind thanks to our worldwide money back guarantee.
• Find out more from our shopping information line (0870 850 2825).

The BAA Worldwide Shopping Promise is in addition to your statutory rights under English Law. Any disputes will be resolved under the exclusive jurisdiction of the English Courts. It is limited to the purchase of the goods. BAA does not accept responsibility for product liability claims on goods. Faulty goods will be returned to the retailer where purchased, who should be approached regarding claims of this nature.

Please note that the BAA Shopping Promise does not apply to and therefore no refunds, exchanges or otherwise are or will be available for, the following:

• any purchase and/or any upgrade carried out at any BAA airport of any mobile telephone and/or accessories
• any change in service provider made at any BAA airport
• airtime (time tracked by your service provider to determine your billing costs, including (without limitation) making/receiving calls, SMS email and faxing) whether in connection with mobile phone purchases and/or upgrades or otherwise
• bespoke or specially ordered items, personalised items, or items altered or adjusted after the sale

Please note that this exclusion does not affect your statutory rights. Nor should it affect any rights which you may have pursuant to any contract which you may have in respect of any of the points above, with the relevant retailer at the relevant airport. If you have any comments concerning such contract you should contact the relevant retailer direct. Please note further that the BAA Shopping Promise shall not apply and therefore no payment or otherwise will be made in respect of any cancellation fee or any other charge made if there is a termination or cancellation of any such contract.

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