Corporate responsibility is an integral part of running our business. It’s built into our governance and driven by our senior leadership team, so that we have the right systems in place to set strategy and manage our business safely and responsibly.

At Gatwick we have a robust process for setting business priorities each year, with objectives and milestones clearly owned and communicated across our leadership team. This way our people know what’s expected of them, and we have a clear link between our day-to-day management and our more strategic, longer term planning.

BAA’s corporate responsibility policy guides the way we do business so that we:

• Operate with integrity and honesty
• Comply with the law and seek to implement best practice
• Engage with our stakeholders to understand their priorities
• Provide a safe and healthy work environment that is free from discrimination and harassment
• Support freedom of association and the learning and development of our workforce
• Support the protection of human rights
• Maximise the positive and minimise the negative impacts on local communities
• Identify how our community activities can most benefit those adversely affected by our operations
• Reduce and mitigate our environmental impacts;
• Report on our corporate responsibility performance.

We are also fortunate to be able to draw on expertise, and share learning across BAA’s seven airports and corporate teams to inform our decision making and governance.

Management systems

We operate a ‘Managing Responsibly’ system which encompasses Health, Safety, Security and Environment. This framework provides us with a systematic way of identifying and managing these issues, as well as setting performance improvement targets. It’s a comprehensive approach to risk management which includes established inspection and audit cycles.

Plan

1. Identify & evaluate risk
2. Managing the risk of change
3. Legal & other requirements
4. Objectives, targets and programmes
5. Structures & responsibilities

Do

6. Training, awareness & competence
7. Consultation & communication
8. Documentation & record management
9. Operational controls
10. Emergency preparedness response

Check

11. Incident reporting, investigation and follow up
12. Performance measurement & monitoring
13. Audit

Review

14. Management reviews