PRM special assistance

If you need a little extra helping hand, we're here to assist.

We extend a warm welcome to all our passengers at Gatwick. If you need extra assistance at the airport, we have a dedicated team here to help.

Download our Making your journey easier booklet for advice and tips if you need special assistance.

What you need to do

You should always pre-book with your airline if you require assistance at the airport.

Please follow these simple steps:

  • At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance. 
  • You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter.
  • For more information about the help we can give you at Gatwick, please call +44 (0)844 892 0322 and select option 5.

If you are unable to pre-book assistance, please make your way to one of the many help points around the airport, forecourts or car parks or go straight to the PRM assistance desks located in both North and South terminals.

We've made a video to show you what service to expect if you've booked special assistance at the airport:

Map of terminals showing PRM assistance desks and help points

You can find out information about blue badge car parking on our special assistance parking pages.

Read our PRM service level agreement