Mobility assistance

We're here to help if you need some assistance.

We extend a warm welcome to all our passengers at Gatwick. If you need extra assistance at the airport, we have a dedicated team here to help.

Download our Making your journey easier booklet for advice and tips if you need special assistance.

For more details about your assisted journey around Gatwick, as well as answers to frequently asked questions, download our information leaflet here (also available in large text)

What you need to do

You should always pre-book with your airline if you require assistance at the airport.

Please follow these simple steps:

  • At the time of booking your flight or up to 48 hours in advance of travelling, please contact your airline directly or via your travel agent to pre-book assistance. 
  • You should also tell your airline if you intend to take your own mobility aid such as wheelchair or scooter.
  • For more information about the help we can give you at Gatwick, please call +44 (0)844 892 0322 and select option 5. This is a 24 hour service.

Book with your airline now

If you are unable to pre-book assistance, please make your way to one of the many help points around the airport, forecourts or car parks or go straight to the PRM assistance desks located in both North and South terminals.

We've made a video to show you what service to expect if you've booked special assistance at the airport:

Map of terminals showing PRM assistance desks and help points

You can find out information about blue badge car parking on our special assistance parking pages. For general information about security at the airport please read our security section.

Read our PRM service level agreement

Other useful links

Your rights to fly 
Civil Aviation Authority 
Disabled Persons' Transport Advisory Committee  
Give feedback about our service