Security
Security
Our new £45 million security area in South Terminal is nearly complete with 19 new security lanes, in a single location, creating more space and using the latest technology to improve the passenger experience.
We'd love to hear what you think about our new security experience! Email us at: feedback@gatwickairport.com
Passengers will be able to choose the right lane for them - Assistance Lanes for passengers with reduced mobility or families with young children who need extra help or the Premium Lanes for busy business and first class travellers.
We've spent a lot of time on the design of the security area with input from both our staff and passengers, bringing together best practice technologies from around the world. There will be areas for passengers to prepare for security with information in different languages and all the new lanes will feature automated electronic 'pass gates' - simply by placing a boarding card or the barcode on their smartphone onto the automatic readers, passengers will gain entry into the security areas. We'll also have staff on hand to help and wider assisted access gates for those who need them.
Take a look at our video on how to use the electronic 'pass gates'.
The main security areas will have colour coded zones with information showing which is the quickest to help our passengers on their way.
Our security search processes, governed by the DfT, ensure the safety and security of all our passengers. It's a serious business, but that's not to say we can't deliver great customer service at the same time. Right now, all our security officers are working towards a City & Guilds Level 2 accredited certificate in customer service. So far, 80% of have completed the training with a 98% pass rate (compared to UK average of 78%).
In 2010, it took on average just 1 minute 47 seconds to pass through security and over 97% of the time passengers got through in under five minutes. Our new security areas will help us deliver a safe, speedy passenger focused service to help all our guests start their journey.
