Airport and travel information related to coronavirus (COVID-19)

Please note: all flights to and from Gatwick are temporarily operating from our North Terminal.

We understand that air travel in this current coronavirus (COVID-19) world is a new experience for everybody. It is our priority to ensure that all our passengers and staff at the airport keep healthy and safe and follow the UK Government’s guidelines. There are four key things we would like you to do as you travel through the airport to protect yourselves and your fellow passengers, as well as staff. These are also displayed throughout our terminals.

  1. Wear a face covering while travelling through Gatwick - following government leglislation, this is now compulsory on all public transport, including airports.*
  2. Maintain social distancing.
  3. Wash your hands regularly.
  4. Keep your hands clean on the go by using hand sanitiser.

* Face coverings should not be used by children under the age of three or those who may find it difficult to manage them correctly. 

All our staff will also be wearing face masks in passengers areas of the airport.

Our North Terminal is open for flight arrivals and departures and all flights to and from Gatwick are temporarily operating only from this terminal. If you arrive by train, then please take the free shuttle between terminals. If you are driving, then please use one of the short stay car parks at North Terminal. 

See our daily live flight information.

In addition, the Foreign and Commonwealth Office has the latest guidance for people travelling overseas. 

Advice for travelling through Gatwick


There are a number of differences you will see when you travel through the airport. Our video (above) shows what you can expect to see when you travel through Gatwick now. You can also view or print our infographic with all the necessary information.

  • All our staff working at the airport will be wearing a face mask or covering in passenger areas of the terminal and all passengers will be required to wear a face covering too.
  • You will see protective screens in place at many places including check-in, boarding and gates. This is to protect both you and those working at Gatwick. There are also additional cleaning measures in place to help you feel reassured. These include dedicated staff to  clean common use surfaces, touchscreens, handrails etc. We have also installed special ‘PPE bins’ in the terminals which are clearly marked for the disposal of face coverings and gloves only.
  • You will hear in-terminal announcements and see plenty of signage and digital reminders to about keeping to social distancing rules and to wash or sanitiser your hands regularly throughout your journey.
  • We have installed a large number of hand sanitiser stations throughout the terminals, and other places where you can wash your hands are clearly marked.
  • You will also notice that seating arrangements have been changed to ensure social distancing measures can be observed. Families and groups travelling together will, however, be able to sit together
  • In some areas of the airport, one-way flows will be in place.

We’ve compiled some additional answers to some of your most frequently asked questions with regards to coronavirus and travel.

At the airport

Are there temperature checks in place for passengers at Gatwick?

 

Are there measures in place to ensure social distancing?

 

Should I wear a face mask when I travel?

 

Are shops and restaurants open?

 

Are car parks open?

 

Is the shuttle train operating?

 

Are children's play areas open?

 

Is the North Terminal sensory room still open?

 

Can I still get special assistance at the airport?

 

Do I have to self-isolate if I have arrived from abroad?

 

 

Car park, premium security and airport lounge bookings

My flight has been cancelled/my travel plans have changed, can I also cancel the service I’ve booked?

 

My flight time has changed, do I need to let you know?

 

Are the lounges at Gatwick open?

 

Are train services operating a full service?

 

Public transport

Are National Express coach services operating as normal?

 

Are local bus services operating as normal?

 

Are hotel shuttle bus services running?

 

General travel advice 

 

What should I do if my flight has been cancelled?

 

What should I do if I feel unwell at the airport?

 

What are my rights if my travel plans are cancelled?