Airport and travel information related to coronavirus (COVID-19)

We understand that air travel in this current coronavirus (COVID-19) world is a new experience for everybody. It is our priority to ensure that all our passengers and staff at the airport keep healthy and safe and follow the UK Government’s guidelines. There are four key things we would like you to do as you travel through the airport to protect yourselves and your fellow passengers, as well as staff. These are also displayed throughout our terminals.

  1. Wear a face covering while travelling through Gatwick
  2. Maintain social distancing
  3. Wash your hands regularly
  4. Keep your hands clean on the go by using hand sanitiser

From 1 April 2020, we temporarily closed our North Terminal and flights now arrive and depart from our South Terminal. However, we recommend that you keep in contact with your airline for the latest flight information. You can also check our live daily flight information.

In addition, the Foreign and Commonwealth Office is regularly updating its guidance for people travelling overseas following the outbreak of COVID-19.

We’ve compiled some answers to some of your most frequently asked questions with regards to coronavirus and travel.

At the airport

What precautionary measures are in place at Gatwick?

 

What is different at the airport following UK lockdown?

 

Are there hand sanitisers at the airport?

 

Are there temperature checks in place for passengers at Gatwick?

 

What should I do if I feel unwell at the airport?

 

Are shops and restaurants still open?

 

Are there measures in place to ensure social distancing?

 

North Terminal queries

Why did you close the North Terminal?

 

Are North Terminal car parks open?

 

My car is parked in North Terminal, how do I get it?

 

Is the shuttle train still operating?

 

Car park, premium security and airport lounge bookings

My car is parked in North Terminal, how do I get it?

 

My flight has been cancelled/my travel plans have changed, can I also cancel the service I’ve booked?

 

I can’t get back to Gatwick for my original parking booking end time. Will I be charged extra?

 

My flight time has changed, do I need to let you know?

 

Are the lounges at Gatwick still open?

 

Public transport

Are train services operating a full service?

 

Are National Express coach services operating as normal?

 

Are local bus services operating as normal?

 

Are hotel shuttle bus services running?

 

General travel advice 

 

What should I do if my flight has been cancelled?

 

Should I wear a face mask when I travel?

 

What are my rights if my travel plans are cancelled?