With the severe and unpredicdented impact of COVID-19 on the global aviation sector - including a damatic fall in passengers numbers and airline traffic - we have taken the very difficult decision to close Gatwick Airport temporarily to protect both our staff and passengers and also to protect our business from the impact of COVID-19.

Here are some Q&As to help answer any questions you may have:

General questions 

Why have you closed the airport when some flights were still operating?

 

Other airports are still open, why are you taking this decision?

 

Is the whole airport closed?

 

How long will the airport be closed for?

 

Can I still use the restaurants and shops?

 

Flight information

Will any flights be operating from Gatwick?

 

How do I get a refund or rearrange my flight?

 

My flight has not been cancelled. Where will it be operating from now?

 

Will Gatwick be offering me compensation?

 

 

Public transport

Can I still use Gatwick Airport train station?

 

Will trains still run through Gatwick, even if they are not stopping?

 

Will the airport roads remain open?

 

Can I still use the local buses which stop at Gatwick Airport?

 

Will coach services, like National Express, still operate?

 

Will taxis be operating from the airport?

 

Car parks

Will I be charged extra if my return is delayed due to my flight be cancelled or changed?

 

I have booked parking in advance. How do I cancel my booking?

 

How do I get my car if the airport is closed

 

Other services

Will the hotels remain open?

 

I have a rental car which I need to return. What should I do?

 

I have booked an airport lounge. Can I cancel?

 

I've booked Premium Security. How do I cancel?