Industrial action

Important information if you have booked special assistance services at Gatwick.

Although Gatwick is hopeful of a resolution, staff from Wilson James - the company that provides the airport’s special assistance service - may take industrial action on Friday 21 and Saturday 22 December. 

We strongly advise passengers who need help on any of these dates to contact their airline or travel agent 48-hours prior to travel to pre-book assistance. 

If industrial action takes place, we advise departing passengers to arrive at the airport at least one hour earlier than usual.  If you can, you may be asked to make your own way though security to the special assistance desk in the departure lounge, where staff will be on hand to assist you to the aircraft.

If you are unable to make your own way to the departure lounge, a very limited buggy service will be available to passengers who have pre-booked special assistance only. Wheelchairs are also on hand for passengers whose travelling companions can assist them. These are operated in the same way as baggage trolleys, with the use of handbrakes.

As always, we advise you to prepare liquids, creams, gels and pastes appropriately to help make your journey through security easier. 

It is likely that arriving passengers who require assistance to get off the aircraft may also have to wait longer than normal due to the reduced service.

In the event that industrial action does take place, we would like to apologise for any disruption to your journey and inconvenience caused.