This service is temporarily suspended due to the coronavirus situation.
Don't forget to claim for your VAT refund if you're visiting from a non-EU country.
Visitors from non-European Union countries can sometimes reclaim the sales tax (VAT) on purchases from a number of British retailers. Not all retailers offer tax-free shopping and you can only get VAT refunds for goods bought within the last three months.
With regards to claiming your VAT, look out for the tax free shopping sign displayed in stores. Ask the retailer for a tax free form after making your purchase. Please be advised that you may need to fill in multiple forms as not all stores are associated with the same tax company.
When you arrive at the airport, take your form and receipt to the Customs VAT office for validation before you check-in. You will be expected to show the items you have bought, so please bring them with you too.
Once the form is stamped by Customs, please make your way to the Moneycorp desk found in both terminals next to the Customs office (see airports maps) where you will be provided with refund options as applicable. The refund may be available to be deposited into your bank account or in cash (GBP or currency of your choice).
Cash refunds are available for the following tax agents at moneycorp:
- Global Blue
- Planet (Premier and GB Tax Free)
- U-Shop Tax Free
Credit refunds are available for the following tax agents at moneycorp:
- Global Blue
If you need any further details about the tax agents supported at the airport, please enquire at the moneycorp desk.
The VAT office is staffed between 07.00 and 22.30 by a Customs officer. Outside these hours, please use the phone to call for assistance and an officer will come to help.