Help & contacts

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Contact us

There are many ways to get in touch with us here at Gatwick Airport and our website has lots of information to help you too. We know that there may be questions you have about Gatwick or your trip. Nearly everything you need to know is on our website. Use the links below to find out the answers to our most frequently asked questions.

Check-in and security

When to check-in; security restrictions; hand baggage rules

Parking
Book parking; change a booking; which car park?; contact us

Drop off Charges
Drop off; pick up; charges and local commuter scheme

Getting to and from Gatwick
Rail; bus; taxi and road information

Flight information
Live flight information; route-maps; timetables; which terminal?

At the airport
Lost property; passenger services & facilities; airport maps

Special assistance
Pre-book assistance; general information; watch our video

Book a flight
Book a flight or holiday from Gatwick

Airline information
Which terminal; airline contact numbers.

For all other airline enquiries including hand baggage allowances please speak directly to your airline.

See all frequently asked questions

Ask a question or leave some feedback

If you've got a question or you would like to leave us some feedback then please compete our online form. We'd love you to tell us about your experience at the airport - good or bad.

Twitter @Gatwick_Airport

By post - write to us at:

Customer Services
8th floor, Destinations Place
South Terminal
Gatwick Airport
West Sussex RH6 0NP

Our management reception is on 5th floor, Destinations Place, South Terminal.

Other contacts

Airport hotels: 0871 360 2427
Car parking - 0330 333 9268 or fill in our online feedback form
Drop off Charges payment queries - https://www.ncp.co.uk/help-centre/ or 0345 050 7080 (option 1)
To make automated drop off payment call 0330 174 4503
Flights and holidays booked through this website only: 0800 298 9437 or +44 161 888 0831 from overseas
General information (recorded message): 0344 892 0322
Live flight information: 0344 892 0322
Lost property: 01293 223 457 or www.lostproperty.org
myGatwick: myGatwick related feedback fill in our online feedback form
Park & Stay: 0871 360 2427
Premium Passport Control and Premium Security sales and information: 0330 333 9268 or fill in our online feedback form

Useful links

Air Traffic Control: ANS and www.nats.co.uk
Airline routes: www.caa.co.uk
Customs allowances: www.bia.homeoffice.gov.uk
Dept for Transport: www.dft.gov.uk
Immigration: www.bia.homeoffice.gov.uk
Landing slots: www.acl-uk.org
Lost property: gatwick.lostpr operty@excess-baggage.com
Resolving travel problems: www.caa.co.uk

Public Transport

Gatwick Express: www.gatwickexpress.com
Other trains: www.nationalrail.co.uk
National Express: www.nationalexpress.com