Help & contacts

There are many ways to get in touch with us here at Gatwick Airport and our website has lots of information to help you too.

We know that there may be questions you have about Gatwick or your trip. Nearly everything you need to know is on our website. Use the links below to find out the answers to our most frequently asked questions:

Check-in and security
When to check-in; security restrictions; hand baggage rules

Book parking; change a booking; which car park?; contact us

Getting to and from Gatwick
Rail; bus; taxi and road information

Flight information
Live flight information; route-maps; timetables; which terminal?

At the airport
Lost property; passenger services & facilities; airport maps

Mobility assistance
Pre-book assistance; general information; watch our video

Book a flight 
Book a flight or holiday from Gatwick 

Airline information
Which terminal; airline contact numbers. 

For all other airline enquiries including hand baggage allowances please speak directly to your airline.

See all frequently asked questions

Questions and enquiries

If you've got a question or enquiry about the airport, take a look at our frequently asked questions

If you still can't find the answer, then please either email us at or use Twitter @Gatwick_Airport to get in touch with us. 

Tell us what you think

We'd love you to tell us about your experience at the airport - good or bad. So if you'd like to say thank you or make a complaint then please complete our online feedback form and we'll then look into any issue you may have raised.

Other contacts

Airport hotels: 0871 360 2427
Car parking - feedback: 0330 313 2125 or fill in our online feedback form
Flights and holidays booked through this website only: 0800 298 9437 or +44 161 888 0831 from overseas
General information (recorded message): 0344 892 0322
General feedback (recorded message): 0330 123 0663 
Jobs at Gatwick: 0800 111 4501
Live flight information: 0344 892 0322
Lost property: 01293 223 457 or 
myGatwick: myGatwick related feedback fill in our online feedback form
Park & Stay: 0871 360 2427
Premium Passport Control and Premium Security sales and information: 0844 811 8311 or fill in our online feedback form

By post

Write to us at:

Customer Services
6th floor, Destinations Place
South Terminal
Gatwick Airport
West Sussex RH6 0NP

Our management reception is on 5th floor, Destinations Place, South Terminal.

Useful links

Air Traffic Control: ANS and 
Airline routes: 
Customs allowances: 
Dept for Transport: 
Landing slots: 
Lost property: 
Resolving travel problems:

Public Transport

Gatwick Express: 
Other trains: 
National Express:

Customer service standard four star