COVID-19 FAQS

We recommend you wear a face covering when at the airport. Airlines may have specific rules and guidelines in place, so please make sure you check with your airline before you travel.

Certain destinations require a negative COVID-19 test prior to travel. There are no testing requirements for arriving in the UK.

Find out more on our dedicated COVID-19 testing page.

Some of our airlines have moved terminals. Check which terminal your flight departs from with your airline before you travel.

Which Terminal?

Please note: easyJet flights now operate from both North and South Terminals.

All shops and restaurants in both terminals are now open.

Find out what's open

Yes, the inter-terminal transit shuttle is running between the North Terminal and the South Terminal (for the Train Station).

Yes, our special assistance services are still available should you need them. If you require help at the airport, please book as normal through your airline or tour operator.

We have implemented a range of new COVID-19 measures to keep you safer, including new screens at our reception desks and on our buggies, frequent and deep cleaning of all areas and special training for our staff.  

Our special assistance desks are located inside the terminal and someone will be able to help you. If you need assistance from outside the terminal, please use one of the help phones located on our forecourts or inside the car parks to speak to a member of our team.  

For more information about special assistance, please see our dedicated pages.

Yes, the children's play area in both terminals have re-opened with enhanced cleaning measures.

All car parks at Gatwick have reopened.

To book, click here.

You can cancel any bookings you’ve made with us – parking, airport lounges or Premium Security - free of charge up to 24 hours prior to your original booking time by using the Manage Orders page on our website.

Please remember that you must speak to your airline directly however to discuss any changes to your flight.

If you need to change a service you have booked with us, you can amend your booking up to 24 hours prior to your original booking time. 

Should you need to do this, you can follow the 'Manage my booking' link on your original booking confirmation email.

Most lounges in both terminals at Gatwick are now open but some other lounges remain closed. Click here to book.

If your lounge access is provided by your airline or another provider, we advise you to contact your airline or the relevant lounge directly for more information.

If your travel arrangements have been cancelled or changed, please contact us to rebook or cancel your lounge booking.

A normal service is operating across most rail networks in the UK, including at and around Gatwick. The Gatwick Express service between London Victoria and Gatwick Airport resumed from 3 April 2022. 

Services are being revised often and we recommend that you plan your journey in advance and check the latest timetable with National Rail Enquiries. 

National Express and Megabus are running reduced coach services from Gatwick North Terminal only.

See here for more information about coach and bus services. 

Metrobus services are operating as usual. Please check their website for the latest information.

Hotel shuttle bus operator, NSL has suspended all services.

We advise you to keep in close contact with your airline for the latest information about your flight and on how to request a refund or rebook at a later date.

If your plans are cancelled, we advise you to contact your airline or tour operator. You can also check ABTA’s website which may be able to help with your questions