COVID-19 FAQS

Find the latest travel advice and everything you need to prepare for your trip.

Read more on COVID-19 travel

Different testing and quarantine rules apply based on where you have visited.

Read more on COVID-19 arrivals rules and testing

Can't find the answer to your question? We’ve compiled some extra answers to some of your common questions.

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Should I wear a face mask when I travel?

 

Do you require us to socially distance?

 

COVID-19 testing

 

Are shops and restaurants open?

 

Is the shuttle train operating?

 

Can I still get special assistance at the airport?

 

Are children's play areas open?

 

Is the North Terminal sensory room still open?

 

Do I have to self-isolate if I have arrived from overseas?

 

Are car parks open?

 

My flight has been cancelled/my travel plans have changed, can I also cancel the service I’ve booked?

 

My flight time has changed, do I need to let you know?

 

Are the lounges at Gatwick open?

 

Are train services operating a full service?

 

Are coach services operating as normal?

 

Are local bus services operating as normal?

 

Are hotel shuttle bus services running?

 

What should I do if my flight has been cancelled?

 

What should I do if I feel unwell at the airport?

 

What are my rights if my travel plans are cancelled?

 

Find the latest travel advice and everything you need to prepare for your trip.

Read more on COVID-19 travel

Different testing and quarantine rules apply based on where you have visited.

Read more on COVID-19 testing