COVID-19 FAQS

We continue to recommend passengers wear a face covering when at the airport. Our staff continue to wear masks for your safety and theirs.

Airlines may have specific rules and guidelines in place, so please make sure you check with your airline before you travel.

We encourage our passengers to maintain a safe distance for others wherever possible.

Certain destinations require a negative COVID-19 test prior to travel. In addition, the UK Government has testing rules in place for all arrivals into the UK.

Find out more on our dedicated COVID-19 testing and quarantine page.

After the lifting of many government restrictions, most shops and restaurants in the North Terminal are now open. 

See the full list of our outlets which are now open. 

Yes, the inter-terminal transit shuttle is running between the North Terminal and the South Terminal (for the Train Station).

Yes, our special assistance services are still available should you need them. If you require help at the airport, please book as normal through your airline or tour operator.

We have implemented a range of new COVID-19 measures to keep you safer, including new screens at our reception desks and on our buggies, frequent and deep cleaning of all areas and special training for our staff.  

Our special assistance desks are located inside the terminal and someone will be able to help you. If you need assistance from outside the terminal, please use one of the help phones located on our forecourts or inside the car parks to speak to a member of our team.  

For more information about special assistance, please see our dedicated pages.

Yes, the children's play area in North terminal has re-opened with enhanced cleaning, in line with Government guidelines.

Yes, the sensory room has now reopened. You can book your slot here.

The rules for arriving in England vary depending on the countries you have visited in the 10 days before you arrive. Rules also vary depending on your vacinne status.

Find out more on our COVID-19 arrivals rules and testing page

Most car parks at Gatwick have now reopened. For full details on the COVID-19 measures in our car parks check here.

To book, click here.

We understand that many airlines have cancelled flights and our passengers are changing their travel plans, in reaction to the fast-moving coronavirus pandemic. We'd like to reassure you that cancellations to any bookings you’ve made – parking, airport lounges or Premium Security - can be made free of charge up to 24 hours prior to your original booking time by using the Manage Orders page on our website.

Please remember that you must speak to your airline directly however to discuss any changes to your flight.

We understand that you may have to change your travel plans in the coming weeks but would still like to use the Gatwick service you had previously booked. We would like to reassure you that amendments to your booking can be made up to 24 hours prior to your original booking time. 

Should you need to do this, you can follow the 'Manage my booking' link on your original booking confirmation email.

No1 Lounge and Aspire Lounge at Gatwick North Terminal have now reopened (with reduced hours) but some other lounges remain closed. Click here to book.

If your lounge access is provided by your airline or another provider, we advise you to contact your airline or the relevant lounge directly for more information.

If your travel arrangements have been cancelled or changed, please contact us to rebook or cancel your lounge booking.

A reduced service is operating across most rail networks in the UK, including at and around Gatwick, although this is slowly getting back to normal. The Gatwick Express service between London Victoria and Gatwick Airport remains suspended until further notice. 

Services are being revised frequently and we recommend that you plan your journey in advance and check the latest timetable with National Rail Enquiries. 

Please remember that wearing a face covering is mandatory on all public transport.

As of 23:59 on Sunday 10 January 2021 National Express have temporarily suspended service due to the coronavirus situation

As of 23:59 on Saturday 16 January 2021 The Airline by The Oxford Bus Company have temporarily suspended service due to the coronavirus situation

National Express 
Oxford Airline

See here for more information about coach and bus services. 

Metrobus services are operating to and from our North Terminal and in the area around Gatwick. They are now operating a frequent service on most of their routes. Please check their website for the latest information.

Hotel shuttle bus operator, NSL has suspended all services.

We advise you to keep in close contact with your airline for the latest information about your flight and on how to request a refund or rebook at a later date.

If you are at the airport and experiencing the symptoms of a cough, fever, shortness of breath or loss of taste and smell please make yourself known to the nearest member of staff who will be able to support you.

If you are not at the airport, please follow NHS advice on their website.  

If your plans are cancelled, we advise you to contact your airline or tour operator. You can also check ABTA’s website which may be able to help with your questions