Premium Gatwick Passport Control booking website terms and conditions

1. Introduction

1.1 These terms and conditions (“Terms”) apply to all bookings for services made via ( (“The Website”). Please read these Terms carefully.

1.2 The Website is owned by Gatwick Airport Limited (Company Number: 01991018) (“GAL”) which is incorporated in England. The registered office of GAL is 5th Floor Destinations Place, Gatwick Airport, West Sussex, RH6 0NP and this is the address to which notices and communications should be sent. GAL operates the Website and sells access to the Premium Gatwick Passport Control Lane (the “Premium Lane”) in the immigration hall in both terminals.

1.3 In these Terms, references to “the Airport”, “we” and “us” are references to Gatwick Airport Limited. The words "you" and "your" refer to any person who makes a booking via the Website. The contract for access to the Premium Lane is made between you and the Airport.

1.4 The VAT number for GAL is 974 8388 54.

1.5 These Terms contain important information and they specify those matters for which the Airport does not accept responsibility.

1.6 Should you need to contact us please either contact us by completing the form here.

2. Premium Lane Access

2.1 When you book access to the Premium Lane (the “Booking”) you will be given a unique booking reference number (“Booking Reference”), via an email which will be sent to the email address you enter on the booking form.

2.2 The Booking is non-transferable either

(a)       from you to someone else; or

(b)       between different flights or different dates where the change is notified to us less than 24 hours in advance.

2.3 The Booking must be made at least 24 hours before your flight is scheduled to arrive at Gatwick.

2.3 The Booking is valid only for the time, date, and arriving flight specified in it unless you give us notice of any changes not less than 24 hours before the arrival of a different flight to which you wish to transfer the Booking.  Access to the Premium Lane cannot be guaranteed in respect of a changed Booking.

2.4 If your flight is delayed en route, use of the Premium Lane will be granted at the sole discretion of the Airport host in the passport control area.

2.5 The operational hours of the Premium Lane are 06:00 – 24:00. The lane is closed on Christmas Day, Boxing Day and New Years’ day.

2.5 (a) All prices shown are in pounds sterling and include VAT at the prevailing rate.

(b) When you enter the passport control area, it is your responsibility to locate and use the Premium Lane.

(c) Access to the Premium Lane is only available to purchase by adults aged 18 years and over. Under 18s may use the service but must be accompanied by an adult and have their own unique Booking Reference.

(e) If you failed to print your confirmation email, we will accept an email shown on a mobile or tablet device that clearly and unambiguously shows the required information to the Airport host.  The confirmation email must be presented with your passport.

(f) The Airport cannot be held responsible for any loss or damage whatsoever occurring to you or your onward journey as a result of any wait, improper use or failure in the use of the Premium Lane.

(g) You must comply with all directional signage and other instructions when in the passport control area.

(h) You must comply with any direction or instruction given to you by the UKBF personnel or other security personnel (including if necessary an instruction not to use the Premium Lane) and all applicable security, customs and immigration regulations imposed on passengers.

(i) When the UKBF, determines that there exist exceptional operational circumstances including but not limited to; an emergency, a Crown instruction, a material disruption to the security processes at the Premises or a Force Majeure event; then the Airport or the UKBF may, without any liability on the part of the Airport:

i) temporarily suspend or reduce provision of the Premium Lane in whole or in part; and/or

ii) allow passage through the Premium Lane by persons other than Fast Track Passengers (including without limitation the emergency services)

5. Cancellations or changes to pre-bookings for Premium Gatwick Passport Control

5.1 Should you wish to cancel your Booking, you may do so via the Website. Please click on the "Manage my booking" section. You may also get in touch by completing the feedback form here.

5.2 The Airport must receive notice of your cancellation at least 24 hours before the scheduled arrival of your flight in order to consider a refund. If you do not give the required advance notice, no refund will be given.

5.3 Should you wish to make changes to your Booking then you may do so via the Website. Please click on the "Manage my booking" section. No guarantee is given as to the availability of future bookings. You may also telephone us to amend a booking or by completing the feedback form here.

5.5 No refunds will be made after the scheduled arrival date and time of your booking (as detailed on your confirmation email) if you have not followed the cancellation or change procedures set out, or if access to the Premium Lane is denied for any reason set out in these Terms.

5.6 No refunds will be made other than as expressly provided for in these Terms.

5.7 No refund will be made if a Booking has not been redeemed for any reason or cancelled in accordance with the procedures set out above.

5.9 No refund will be made unless you can provide the Airport with a paid Booking Reference. Refunds are made to the original card on which payment was made and will be made in pounds sterling.

5.10 Your statutory rights are not affected.

5.11 If the Airport cancels your Booking for a reason within its direct control and not due to an event beyond the Airport’s control (see Paragraph 6 below) then the Airport will refund the cost of the booking to you on the card on which payment was made. 

5.12 We reserve the right to levy non-refundable surcharges for payment by debit or credit card. This is to cover the charge levied by the credit card issuers and relevant administrative costs. The amount of these charges will be clearly notified to you before any Booking is confirmed, and will be shown as part of the admin fee. Any subsequent amendments where an additional payment is required may also be subject to this admin fee.

6. Events beyond the Airport’s control

6.1 The Airport does not accept liability for any failure by it to perform its obligations due to an event beyond its reasonable control. A non-exhaustive list of such events includes war or threat of war, riots, civil strife, terrorist threats or activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, government regulations, Crown instruction, closure or congestion of airports, and / or cancellation or changes of schedules by airlines.

6.2 Except as expressly stated in these Terms, the Airport shall not be obliged to either refund any pre-payment by you, or make any other change to your Booking in the event that you wish to amend or cancel your Booking whether or not due to an event of the kind listed in Paragraph 6.1.

7. Our liability to you

7.1 The Airport will act with reasonable skill and care when allowing access to the Premium Lane.

7.2 Nothing in these terms and conditions limits the Airport's liability in the case of death or personal injury caused by the Airport's negligence, or in the case of fraud.

7.3 The Airport does not accept liability for:

(a) any indirect or consequential loss; or

(b) any loss of profit, loss of enjoyment, loss of revenue, loss of data, or loss of earnings.

8. General

8.1 Any contract made between you and us via the Website is governed by English law applied by the English courts, who you and we agree shall have exclusive jurisdiction in relation to this agreement.

8.2 We reserve the right to change these Terms, but once you have made a Booking the Terms which apply are those which were on the Website at the time of Booking. However please do not assume that the Terms which applied on one occasion when you booked a service from us will continue to apply when you next book. We recommend that you always read these Terms before booking to satisfy yourself that you accept them.

8.3 These Terms constitute the entire agreement between you and the Airport with respect to the sale of access to the Premium Lane.

9. Feedback

9.1 From time to time we may ask you to provide us with your views on our airport, the Website or any other related issue. Our use of your contribution together with the personal information you provide will be governed by these Terms and by the terms of our privacy statement here.

9.2 If you are under the age of 16 you must have consent from a parent or guardian to make a contribution.

9.3 By contributing you will be giving us your full consent to post your contribution on the Website should we choose to do so and you will be deemed to have given us a free licence on a perpetual basis to adapt, modify, and incorporate your contribution in other works or otherwise use it as we see fit. You agree that we do not need to acknowledge you as being the author of such contribution but by contributing you give us permission to acknowledge you as the author should we wish to do so.

9.4 Any contribution you provide must not contain anything that is unlawful, offensive, abusive, threatening, defamatory, obscene or discriminatory nor shall it infringe the rights of anyone else.

10. General
10.1 These Terms refer only to the Booking and to any contribution pursuant to clause 9 above..

11. Data Protection and Privacy
11.1 Any personal information you supply to us when you use this Website will be used in accordance with our Privacy Statement.