Advice for passengers with hidden disabilities and their families or carers travelling through Gatwick.

Airport journeys can be stressful for many people, especially if you are unsure of what to expect on the day. Here you can find advice to help if you or someone you are travelling with has difficulties which may not be immediately apparent to our staff.

You can pre-book Special Assistance with your airline - it's not just about mobility. Your airline will share the information with our Special Assistance team so all you need to do is arrive at the Special Assistance desk at the airport. 

Alternatively, you can simply collect a Hidden Disability Lanyard from our special assistance desk and this will identify that you may need some extra assistance or consideration as you make your way through the airport.

For more information please contact us using this form. We will do our best to answer any questions you have and explain how we can support you during your journey. This form can also be used if you have a complaint or compliment regarding the airport.

Sometimes visiting an airport in advance of your trip can help. While we do not offer specific tours, if you visit Gatwick, you will be able to familiarise yourselves with the airport layout and check-in areas.

If you require special assistance, please ensure you arrange this directly with your airline or travel agent, at least 48 hours prior to travel.

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Hidden disability lanyard


Autistic spectrum disorder


Young people with ADHD


Travelling with passengers with dementia


Travelling with IBD


Fear of flying


Sensory room