Advice for passengers with hidden disabilities and their families or carers travelling through Gatwick.

Airport journeys can be stressful for many people, especially if you are unsure of what to expect on the day. Here you can find advice to help if you or someone you are travelling with has difficulties which may not be immediately apparent to our staff.

For more information please email us at: We will do our best to answer any questions you have and explain how we can support you during your journey. This email address is not for general feedback, so if you have a complaint or compliment regarding the airport, please use our contact form.

If you require special assistance, please ensure you arrange this directly with your airline or travel agent, at least 48 hours prior to travel.

Sometimes visiting an airport in advance of your trip can help. While we do not offer specific tours, if you visit Gatwick, you will be able to familiarise yourselves with the airport layout and check-in areas.

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Hidden disability lanyard


Autistic spectrum disorder


Young people with ADHD


Travelling with passengers with dementia


Travelling with IBD


Fear of flying


Sensory room