For peace of mind, we advise you to plan your travel carefully and always book help in advance.

We extend a warm welcome to all our passengers at Gatwick. We understand that airports can be large, noisy and confusing places, so if you need extra assistance while you're here, we have a dedicated team to help.

Before you set off on holiday, there are a number of things to think about, especially if you find walking long distances difficult and think you may need extra help at the airport, as well as on your flight.

Please visit our dedicated COVID-19 information page for advice on changes at the airport and what you need to bring with you.

If you have your own electric wheelchair or mobility scooter please make sure your airline knows in advance that you'll be travelling with your own equipment. Once you're through security, please go immediately to the assistance desk located in the departure lounge. Depending on which gate your flight departs from, it may be necessary for our assistance team to escort you to the aircraft via an alternative route.

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How to book assistance


Walking distances


Our service provider

Under European legislation, your airline is responsible for providing assistance when you are on board the aircraft and we will help you while you are at the airport.

At Gatwick our service partner Wilson James deals with all requests for assistance. Their specialised team of staff will be on hand to meet you and to help you through the airport. Special assistance is available for all age groups, including young travellers.

Here's our service level agreement for what you should expect from us as a passenger with reduced mobility or a disability while you are at the airport.

You can find out more about other facilities and services available at Gatwick in this section. We also give some advice if you or one of your party has a hidden disability