Monthly Performance Reports
We are committed to ensuring all areas of our business live up to the expectations of our passengers, our partners and our regulator.
We operate in partnership with our airlines within a system of contracts and commitments. In this way of working our service standards are agreed with our airline partners and endorsed by the CAA. By comparison, previously the CAA set and measured all our performance and standards.
We publish one key performance report which touches all areas of our business and measures our service standards against what has been agreed with our airlines.