Stay well-informed with our comprehensive flight information service, delivering real-time updates on all arrivals and departures at London Gatwick. Access terminal details, receive timely flight alerts, and explore some of our diverse selection of over 220 exciting destinations.
Choose Official London Gatwick Parking for secure and convenient parking solutions. Whether your journey is for business or leisure, trust in our reliable on-airport services. Book now and enjoy competitive pricing and complete peace of mind while you're away.
Indulge in a world of shopping and dining delights at London Gatwick. Explore a variety of retail options and savor delectable meals, ensuring your airport experience is truly memorable.
Enhance your travel experience with our premium services at London Gatwick. Enjoy expedited passport control, efficient security procedures, and access to exclusive airport lounges. We're here to elevate your journey, providing unparalleled comfort and convenience.
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Connected to over 120 train stations directly, discover convenient transportation options for traveling to and from London Gatwick Airport. Whether by train, bus, or taxi, we ensure a smooth and stress-free journey to your destination.
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We hope that you don't have to make a complaint about the service we offer, but if you do there are two stages to take to ensure you get a satisfactory outcome.
In the first instance, we ask that complaints should be made by the person concerned or their representative no later than 30 days after the date of travel, unless there are exceptional circumstances.
If you're unhappy about the standard of service received from Gatwick Airport Limited or the professional conduct of Gatwick Airport Limited staff or airport partners, please contact using the online feedback form.
Please include the following:
Please note that if you are a representative, we will need written authority from the individual concerned.
Our Customer Services team will respond to all complaints as soon as possible, however if your complaint requires some form of investigation then we aim to offer a full response within 28 working days.
If you are unhappy with our response following stage one, you can write to us again and a manager will review the handling of your complaint.
We're glad you had a great experience using London Gatwick! Compliments about the service offered by the airport and our partners can be sent using the feedback form and they will be passed to the appropriate management team.
The way in which we handle passenger feedback is monitored by the Gatwick Airport Consultative Committee (GATCOM). If you don’t feel happy with how we've handled your issue, you can write to GATCOM who monitor the quality of services provided at Gatwick:
The Honorary Secretary, Gatwick Airport Consultative Committee, County Hall, Chichester, West Sussex, PO19 1RQ