Cars parked in Gatwick Airport's Mid Stay car park, located just a short walk away from North Terminal Cars parked in Gatwick Airport's Mid Stay car park, located just a short walk away from North Terminal

How to Avoid Rogue Parking Operators and Airport Parking Scams


Booking airport parking should give you peace of mind while you're away. However, every year, some passengers are caught out by rogue parking operators who fail to deliver the service they advertise. This can leave passengers with damaged vehicles, missing items, unexplained increased mileage, unexpected charges, missing keys, or lengthy delays when collecting their car. In this guide, we will run through what a rogue trader is, how to spot them, and where you can safely park your vehicle when flying from London Gatwick. 

Rogue airport parking operators
What is a rogue airport parking operator?

A rogue airport parking operator is a company that advertises airport parking or meet and greet parking services but fails to meet appropriate standards for security, customer service, or vehicle care.

Complaints reported by passengers have included:

  • Check Icon ImageVehicles parked in unsecured locations
  • Check Icon ImageLost keys
  • Check Icon ImageTheft of items left in vehicles
  • Check Icon ImageVehicle damage
  • Check Icon ImageExcess mileage on returned vehicles
  • Check Icon ImageCars returned late or not at all
  • Check Icon ImageUnexpected parking charges
  • Check Icon ImageVehicles left in unauthorised parking areas, leading to additional charges


While many airport parking providers operate professionally and responsibly, it is important to carry out some research before making a booking. 

Choosing airport parking

To help passengers make informed parking choices, the table below lists parking providers that are part of the Gatwick Airport Approved Operators Scheme. These operators meet specific standards, including the declaration of all car storage sites, British Parking Association approval, and membership of the Trading Standards Buy With Confidence scheme. 

If you are considering a parking provider that is not included on this list, we strongly recommend using our Gatwick Parking Checklist (shown below the table) to help ensure your vehicle remains safe and secure while you travel. 

Company Name

Maple Parking 

Sure Parking 

Tudor Rose 

APH 

I Love Meet & Greet 

Status

Approved operator

Approved operator

Approved operator

Approved operator

Approved operator

Safe and secure parking with Mid Stay at London Gatwick
The Gatwick Airport Parking safety checklist

Before booking airport parking, use this six-point checklist to help identify a reputable provider. 

1. Be wary of unusually cheap prices 

Price is important but deals that appear significantly cheaper than comparable parking options may warrant additional investigation. Always compare prices alongside security, reviews, and accreditation before booking. 

2. Check independent reviews 

Look for genuine reviews on trusted platforms such as Trustpilot and other recognised review websites. 

Be cautious if you notice repeated complaints relating to: 

  • Check Icon ImageVehicle damage 
  • Check Icon ImageLost keys 
  • Check Icon ImageDelayed vehicle returns 
  • Check Icon ImagePoor communication 
  • Check Icon ImageExcessive mileage


3. Verify company details 

A legitimate parking provider should clearly display: 

  • Check Icon ImageA registered company address 
  • Check Icon ImageContact telephone numbers 
  • Check Icon ImageEmail contact details 
  • Check Icon ImageCompanies House registration information 
  • Check Icon ImageVAT registration details, where applicable 
  • Check Icon ImageThe location where your vehicle will be parked


4. Look for recognised accreditations 

Accreditations can indicate that a provider has been independently assessed against recognised standards. 

Look for: 



5. Review security measures 

A secure airport parking facility should ideally include: 

  • Check Icon ImageCCTV monitoring 
  • Check Icon ImagePerimeter fencing 
  • Check Icon ImageControlled access points 
  • Check Icon ImageSecurity patrols 
  • Check Icon ImageAdequate lighting 
  • Check Icon ImageSecure key storage 


Providers should be transparent about the security measures they have in place. 

6. Understand insurance and liability 

Check what happens if your vehicle is damaged while parked. 

A reputable operator should clearly explain: 

  • Check Icon ImageInsurance arrangements 
  • Check Icon ImageLiability policies 
  • Check Icon ImageClaims processes 
  • Check Icon ImageCustomer support procedures 
Choosing official and trusted airport parking

Choosing a trusted parking provider can help reduce the risks associated with rogue traders and airport parking scams. Official Gatwick Airport parking offers: 

  • Check Icon Image24-hour patrols and barrier-controlled access 
  • Check Icon Image“Keep your keys” options 
  • Check Icon ImageClearly communicated security measures 
  • Check Icon ImageTransparent booking processes 
  • Check Icon ImageParking options close to both terminals 
  • Check Icon ImageDedicated customer support 


These features are designed to help protect vehicles while passengers are away and provide greater peace of mind throughout their journey. 

Official London Gatwick Parking
How to protect your vehicle before you travel

Once you have booked your parking with a reputable provider, there are additional steps you can take to ensure your vehicle and belongings are safe: 

  • Check Icon ImageRemove valuables from your vehicle. This includes items like laptops, phones, wallets, bags, and important documents. 
  • Check Icon ImagePhotograph your vehicle. Take clear photos of exterior panels, wheels, and your windscreen. This provides a useful record of your car's condition before and after your trip. 
  • Check Icon ImageRecord your mileage. Taking a quick photo of your mileage before handing over your keys can provide additional reassurance when collecting your vehicle. 
  • Check Icon ImageLock and secure your vehicle. Before leaving, make sure to lock all car doors and windows, and remove spare keys for extra peace of mind.
What to do if you believe you've been affected by a parking scam

If you experience problems with an airport parking provider: 

  • Check Icon ImagePhotograph any damage immediately. 
  • Check Icon ImageKeep copies of booking confirmations and correspondence. 
  • Check Icon ImageContact the parking operator directly. 
  • Check Icon ImageNotify your insurance provider if required. 
  • Check Icon ImageReport serious concerns to Trading Standards or Citizens Advice
  • Check Icon ImageContact the police if criminal activity is suspected. 
Alternatives to airport parking

If you'd prefer not to leave your vehicle at the airport, there are several alternative ways to travel to and from London Gatwick. 

Options include: 


Depending on your journey, these options may provide a convenient alternative to driving. 

Frequently asked questions

Is there a Gatwick parking scam?

There is no single "Gatwick parking scam", but rogue parking operators have been known to target airport passengers by offering services that fail to meet advertised standards. Researching providers before booking can help reduce the risk of problems.

How do I know if an airport parking company is legitimate?

Look for independent reviews, recognised accreditations, transparent business information, and clear details about where your vehicle will be stored.

Can a parking company use "Gatwick" in its name?

Yes. Unfortunately, some companies use "Gatwick" in their business name despite having no official relationship with the airport. Passengers should always verify credentials before booking. 

Is meet and greet parking safe?

Many meet and greet operators, like Gatwick Official Parking, provide safe and professional services. However, passengers should check reviews, accreditations, and security measures before booking.

What is Park Mark accreditation?

The British Parking Association's (BPA) Park Mark is a recognised security accreditation awarded to parking facilities that meet established safety standards. Facilities that achieve Park Mark accreditation have been independently assessed and are designed to help reduce crime and improve safety for customers and their vehicles. 

What is BPA Accreditation?

The British Parking Association (BPA) is one of the UK's leading parking industry bodies. Membership demonstrates a commitment to industry standards and professional practices, although travellers should still carry out their own research before booking.

What should I do if my vehicle is damaged while parked?

Document the damage, contact the parking provider immediately, notify your insurer, and seek advice from relevant authorities if necessary.

Book Your Official London Gatwick Parking Today

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