Sites-Gatwick-Site

Are my payment details secure when I book on this site?

London Gatwick's Parking site uses industry standard SSL encryption. This protects your personal information, including credit/debit card details, your name and your address.

Can a person in an electric wheelchair get onto the inter-terminal shuttle?

Yes, you can take your electric wheelchair or mobility scooter and all your luggage on the inter-terminal shuttle.

What ID do I need to travel?

You need a valid passport if you're travelling internationally, and depending on where you are going, you may also need a visa. For travel within the UK, you may not need a passport but we recommend that you do have photo ID. Please check with your airline's regulations. To check what ID you need to enter the UK please visit the website for the UK government for full details.

How much is parking at Gatwick?

The cost of parking at London Gatwick varies by car park, date of travel and length of stay. It is always recommended to pre-book your parking online for the best rate but should you need to arrive without a booking, our Roll-up prices can be viewed online.

Where can I buy a coach ticket?

There are National Express ticket desks in both terminals, or you can book in advance online. Find out more on our Coach and Buses page.

Who is Special Assistance for?

Special Assistance is for anyone who may need extra help when travelling through London Gatwick. This includes people with mobility challenges, sensory impairments, or hidden disabilities like Alzheimer's or ADHD.

If you think support would help, please book in advance through your airline. You can learn more about who it's for and how it works on our Special Assistance page.

Is there any doctor or first aid clinic?

If there is a medical emergency please call 999 immediately. Alternatively you can ask a member of staff for assistance, or call the Gatwick Control Centre on 01293 501222 from your phone for ambulance and first aid. Please note there is a Boots pharmacy before and after security in both terminals if you require any medication or first aid products.

What should I do if my flight is cancelled?

If your flight is cancelled, please speak to your airline directly who may be able to help. If they are unable to help, go to the Your Service Centre operated by Skybreak who offer a recovery service to passengers to make last minute travel arrangements as a result of cancelled or missed flights.

Where can I claim back my VAT/tax?

If you're a passenger leaving the UK, you can no longer claim VAT refunds at the airport. You can purchase duty-free goods from the departure lounge but you can no longer reclaim VAT on high street purchases.

Are any transport services affected over Christmas at the airport?

Reduced rail, coach and bus services will operate over the Christmas period. If you are travelling to or from London Gatwick during this time, we advise you to plan your journey in advance and allow plenty of extra time to get to the airport.

Can I bring my duty-free through if I am travelling on a connecting flight?

If you're travelling on a connecting flight, you can bring your duty-free items through security provided they're sealed in a tamper-evident bag and you keep the receipt visible inside.

Is it possible to book flight tickets whilst at the airport?

If you miss your flight or your flight is cancelled, please contact your airline directly. If they are unable to assist, you can go to the Your Service Centre desk operated by Skybreak, which offers a range of services, including rebooking flights. You can also book flights online on our website.

Will I be able to stay with my family or group through security if I have organised Special Assistance?

If you have booked Special Assistance and are unable to travel through the airport without a carer or companion, we will ensure that they can accompany you throughout the entire journey, provided they are also travelling with you. If you are travelling in a larger group, then it would be best to nominate one person to stay with you. Companions may be asked to vacate our mobility equipment should it be required for other Special Assistance passengers.

How do I buy train tickets to or from London Gatwick?

London Gatwick is served by four train operators: Gatwick Express, Southern, Thameslink and Great Western Railway. You can buy tickets for any rail service at the station or the rail ticket desk in the onward travel area in South Terminal.

For more details, visit our page on Train travel to and from London Gatwick.

Can I request to be searched privately when I go through security?

Yes, you can request a private search if you have a valid reason, whether it’s for yourself or your hand baggage. This might be due to a medical condition, cultural sensitivity, or simply a preference not to be searched in a public area.

Just let a member of the security team know, and we’ll arrange it for you. All private searches are witnessed by an additional Security Officer, and you’re welcome to have a travelling companion present if you wish. For more details, visit our Security page.

Does London Gatwick report on its performance standards in Special Assistance?

Yes, London Gatwick reports on its Special Assistance performance every six months. You can view our service level agreement, which sets out what passengers with reduced mobility or disabilities can expect, on our Special Assistance page.

Our accessibility performance reports, including PRM (Passengers with Reduced Mobility) data, are also available in our Performance Reports.

What electronic devices can I take through security and onto my flight?

You can take most portable electronic devices through security. Portable electronic devices containing Lithium-ion batteries with a Watt-hour rating typically not exceeding 100 Wh, can be taken in either hand or hold luggage. No more than two spare batteries may be carried in hand luggage only. These batteries must be individually protected to prevent short circuits. Passengers are advised to contact their airline for further guidance regarding lithium-ion battery limitations. Please see the CAA website for more details about What Items You Can Travel With

E-cigarettes are allowed in your hand luggage but must be screened through the x-ray. Once it has been screened, the e-cigarette must be removed from your bag or the tray and carried on your person.

How do I access the internet/Wi-Fi at the airport?

When you arrive, please follow the steps below to connect to our free WiFi. 'Free Gatwick Wi-Fi' from the available wireless networks. A pop-up screen will appear with a sign-up form. Follow the instructions. Click the button to get online. If you would like to access exclusive offers and discounts through myGatwick, simply add your name and a password to create an account.

Are there petrol stations at London Gatwick?

Yes there are 24-hour petrol stations just beyond the exit roads from both the North and South Terminals. The North terminal petrol station is operated by Shell and the South Terminal has a BP petrol station.

To charge your electric vehicle, there is a GRIDSERVE Electric Forecourt® that operates 24/7 for charging by the entrance to the South Terminal Long Stay car parks. It offers high-power and low-power EV chargers, Tesla Superchargers, a Little Fresh store, Costa Coffee, lounge space, and free Wi?Fi.

What are the rules around travelling with my assistance dog?

Assistance dogs are the only dogs allowed into the terminal buildings except for animals travelling on flights. Please let your airline know at least 48 hours in advance if you're flying with an assistance dog, so the right help can be arranged. When you arrive at the airport please go to our Special Assistance reception desk where staff will be happy to help you. If your assistance dog needs a "Service Animal Spend Area" then please speak to a member of our Special Assistance team.

Any dogs travelling out of the UK must be fully vaccinated and micro-chipped and need to be registered with the European Pets Travel Scheme (PETS) and importation rules of other countries outside the EU.

Learn more about Special Assistance at London Gatwick.

Where are the Special Assistance areas in the airport?

You’ll find clearly signposted Special Assistance reception points and dedicated seating in both terminals, before and after security.

In the North Terminal before security, there's a reception desk by the entrance to the family and Special Assistance security lane. After security, you’ll find seating at the reception near Boots and the toilets in the departure lounge. In the South Terminal, the pre-security Special Assistance area is located opposite the lifts at the end of check-in zone J on the upper floor. After security, you’ll find reserved seating in the departure lounge on the upper level, opposite The Flying Horse.

To learn more or to pre-book assistance, visit our Special Assistance page.

Is there a family lane at passport control?

If you are travelling with a young baby or have a disability please speak to a member of staff and they will be happy to show you to an appropriate lane.

What ID or documents are required to fly domestically in the UK?

Some airlines accept photo driving licences and other forms of ID for domestic flights, but many don't, so check your airline's website when you book your flights.

What happens with my pushchair at the airport and at my destination?

You can take your pushchair through security and right up to the aircraft gate. It will then be placed in the hold just before you board. After your flight, it will be returned to you in the baggage reclaim area along with your other luggage.

What is the process for self check-in?

Some airlines at Gatwick offer self-service check-in kiosks, where you can choose your seat and print your boarding pass. Staff are available if you need help. After checking in, just take your luggage to the bag drop.

Airlines currently offering this service include Air Transat, British Airways, easyJet, Norwegian and WestJet. Not all routes or passengers are eligible, so ask a team member if you're unsure.

What is the cheapest parking option?

The cheapest parking option depends on the length of your stay. For drop-offs or collections, the Long Stay car park is free for stays under 2 hours and is a 5-10 minute bus ride to the South Terminal and 10-12 minutes to the North Terminal. The best way to ensure the cheapest price possible is to book in advance online.

Are there pushchairs available for families to use at the airport?

Pushchairs are not available to borrow at London Gatwick.

If you're departing, you're welcome to take your own pushchair through security and all the way to your departure gate. For arriving passengers, pushchairs will be returned to you in the baggage hall along with the rest of your luggage.

Does London Gatwick consult with disability organisations?

Yes, London Gatwick works closely with organisations like the National Autistic Society, RNIB, Mencap, and the Alzheimer's Society to improve accessibility, especially for those with hidden disabilities.

We also have a Passenger Advisory Group, including a subgroup focused on assisted travel, to help review and improve our services.

To support planning, we've partnered with AccessAble to provide detailed accessibility guides for our terminals and transport links.

Learn more about Special Assistance at London Gatwick.

How can I transport my firearms?

For further information about the transport of firearms and/or accessories, please contact your airline directly. For information on exporting firearms, ammunition and related equipment to other countries please visit the website for the UK government.

Where can I find detailed accessibility information about the car parks?

We have partnered with AccessAble, the UK's leading accessibility information provider, to create detailed access guides for our car parks. The guides cover information about Blue Badge parking, how to get assistance and the routes into our terminals.

Are there any baby changing facilities?

Yes, these are located in both terminals before and after security.

How can I get my bags shipped/posted?

Excess Baggage Company can transport your luggage, baggage and personal belongings anywhere across the globe. They provide professional packing services and a full tracking service for your shipment in transit. They also provide bag wrapping services.

What foods can I take through security?

You can bring solid foods through security, including cakes, sandwiches, fruit, vegetables, solid cheese, and chewing gum. However, anything with a high liquid content like soups, sauces, soft cheese, pastes (including crème eggs), and stews are subject to liquid rules. These items must be in containers of 2l or less. Frozen liquids still count as liquid. Read more about our Security screening.

How can I register a noise complaint?

If you have any questions or want to register a noise complaint, please Contact us.

Do I have to use the Special Assistance service if I have a condition or disability?

If you prefer to travel independently, that's completely your choice. We offer a Hidden Disabilities Sunflower Lanyard for passengers who may need extra support or understanding without requesting full assistance. Wearing the lanyard helps our trained staff identify that you may appreciate a little more time, patience or help during your journey. You can find out more about this and other support we offer on our Special Assistance page.

Find out more about the Special Assistance at London Gatwick.

Are the free shuttle buses to the Long Stay car parks accessible for mobility scooters and wheelchairs?

Yes, our free shuttle buses to and from the Long Stay car parks are accessible for both mobility scooters and wheelchairs. All our car parks and shuttle services are fully compliant with the Equality Act, ensuring step-free, safe access for passengers with reduced mobility. In addition, Blue Badge parking is available in every car park, and Premium car parks offer same-level access to both the North and South Terminals for added ease.

Where can I go to pick up passengers at London Gatwick?

All pick-ups should take place in the Short Stay car parks as it often takes more time to collect passengers. Alternatively, you can park for free in our Long Stay car park for up to two hours, using our free shuttle bus to the Terminal. Find out more information on our Picking up page.

Where can I go in the airport for help and advice?

We have a Your Service Centre desk in each terminal; in the South terminal opposite zones J to K and in the North terminal atrium opposite zone D.

How do the ePassport gates work in passport control?

At the eGates you simply scan your passport on arrival. For a video on how to use eGates please visit our the Passport Control section on our website.

Can I take baby milk, baby formula powder and baby food through security?

You can carry enough baby milk or liquid baby food for your journey in your hand luggage, but you should pack the rest in your checked-in baggage. There are no restrictions on taking baby formula in powder form through security. Find out more about what you can and can't take through security and Travelling with children.

Are there parking spaces for motorcycles at Gatwick?

Motorcyclists can park in any of the dedicated motorbike bays in the Short Stay car parks. Do not leave motorbikes in any of the car parking spaces.

Please note that anchor points are not available and for security reasons, bikes will be removed if not parked in the designated areas.

What is the cost for children to go through Fast Track Security and Fast Track Passport Control?

Children aged two and over need their own tickets to use both Fast Track Security and Fast Track Passport Control at London Gatwick. Children under two can go through for free with a paying adult.

To check prices and to book in advance, please visit our pages on Fast Track Security and Fast Track Passport Control.

How much is the drop-off charge?

A minimum £7 charge applies to use the designated drop-off zones. The charge will be £7 for 10 minutes, and £1 for each additional minute up to 20 minutes. The maximum charge will be £27 and the maximum length of stay 30 minutes.

Payment must be made by midnight the day after your visit. Alternatively, park for free in our Long Stay car park for up to 2 hours and catch the free shuttle to the terminal.

Read our Drop-off page for more information.

What destinations can I fly to from London Gatwick?

You can fly to hundreds of destinations from London Gatwick including Singapore, Dubai, and Doha. To see a list for all the destinations you can fly to please check Our destinations our website.

What are the car hire services and where are these located?

Alamo, Avis, Budget, Enterprise, Europcar, Hertz, and National are the car hire services available at London Gatwick. They all have desks after arrivals in both terminals. Follow signs to car hire or visit our Car hire page for more information and to compare providers.

Can I arrive earlier than the time specified on my parking booking?

You can access the car park up to two hours before the time listed on your order confirmation. However, our car park prices apply to 24-hour periods, which means that if your earlier arrival time to the car park runs into a new 24-hour period, you will have to pay for an extra day charged at our standard roll-up prices.

What items are prohibited to take through security?

Certain items are strictly prohibited from being carried in your hand baggage. These include flammable solids and liquids, poisons, infectious substances, non-safety matches, radioactive materials, tools, toy or replica weapons, and items containing strong magnets.

For the complete list of restricted and prohibited items, along with details on what’s allowed in your bags, please read our Security guidance.

Where is London Gatwick Airport located?

London Gatwick is 28 miles (45km) south of London, linked directly to the M23 at Junction 9 and to the A23 London-Brighton Road. The M25 is just a ten-minute drive away with connections to the UK's national road and motorway network. Gatwick Airport railway station in the South Terminal is well connected to the entire South East of England and is serviced by Southern, Thamelsink, Gatwick Express and Great Western Railways train operators. On average there is a train service to Central London every 4 minutes.

Find out more about Travelling by car or Travelling by train.

What support is available to passengers who are feeling anxious about traveling alone?

If you're feeling anxious about travelling alone, you might find our Hidden Disabilities Sunflower Lanyard helpful. It lets staff know you may need extra time, patience or support as you move through the airport.

Please see our Travel advice for more information.

Can I charge my electronic devices at the airport?

Yes, you’ll find free charging points conveniently located across both terminals, both before and after security. In the South Terminal before security, there are power outlets near Caffè Nero opposite the escalator. After security, there are plenty of charging points in the seating in the departure lounge. In the North Terminal before security, you’ll find plug sockets near the easyJet check-in on level 1, and after passing through, there are charging points in the seating in the departure lounge.

Many of our restaurants and bars also offer USB and power points at tables or counters, ensuring you can charge while you relax or refuel.

Please check our Wi-Fi and charging page for more details.

Do the car parks have height restrictions?

Each car park is different. Please check our 'Car park restrictions' section on each of our Parking pages.

What is the dress code for the lounges?

Each lounge has a different policy. Please see our Lounges page for information about the dress code for the lounges.

Is there a fee if I book with a credit card?

No, there are no card fees when booking with a credit or debit card.

What do I do if I find lost property?

If you have found an item belonging to someone else, please contact a member of staff who will be able to hand it to our Lost property team.

Is there somewhere I can eat before security?

Yes, there are cafés, restaurants and takeaway options available in both terminals before security. You can see everything on our Restaurants, cafés and bars page.

How wide are the parking spaces?

In our Long Stay, Mid Stay, and Short Stay car parks, parking spaces are standard size (2.4 metres wide and 4.8 metres long). If you need more room, our Premium Short Stay car parks offer extra-wide bays for added convenience.

What is the baggage process for a domestic to international flight connection?

It depends where you're arriving from and departing to, whether you hold bags, if they are checked through to your final destination, and if you have your boarding card. Read everything you need to know on our Flight connections page.

Can I travel through London Gatwick with my own mobility aid?

If you are flying from London Gatwick with your own equipment you can take it right up to the departure gate. Please make sure your airline knows in advance that you'll be travelling with your own equipment. Depending on which gate your flight departs from, it may be necessary for our assistance team to escort you to the aircraft via an alternative route. If you are travelling with an electric wheelchair or mobility scooter staff will meet you at the departure gate to help you make sure your scooter is safely turned off for the flight or your wheelchair folded. It helps us keep delays to a minimum if you know how your device works in advance.

When you arrive back to London Gatwick, your wheelchair or mobility aid should be there as you disembark the aircraft. Don't forget to advise your airline that you have your own equipment so that ground staff can get it back to you more quickly. Staff will unload your wheelchair or scooter from the hold along with the other baggage and cargo that's carried in the hold. Once this has been unloaded it will be brought up to the aircraft door via the nearest lift. In the unlikely event that your mobility aid is lost or damaged during flight, then please report this immediately to the airline. You will need to complete a report in the baggage reclaim hall and you will get a reference number. We will lend you a wheelchair until yours is returned or repaired.

What do I do if I believe my hold baggage was opened?

Border Force are able to open and search luggage and will leave a note inside the luggage if this has been searched. Your airline take responsibility for your luggage so please contact your airline directly for assistance.

What are rules around taking medication and medical equipment through security?

Medicines in containers and medical equipment are permitted through security when supported by a doctors letter, prescription, or medical certificate. Theres no limit for powder or pills. All medicines are subject to additional security screening. See our Security advice for more information about travelling with medicines.

Medical equipment is permitted through security. If you have specific medical equipment that can't be x-rayed, please advise a Security Officer, who will be happy to carry out an alternative security check.

How easily accessible is the journey to the airport for a disbaled passenger?

The journey to London Gatwick is designed to be as accessible as possible for disabled passengers. Most public transport operators provide support for passengers with additional needs.

You can find more information on our pages for Train travel and Coach and bus services.

If you are Arriving by car, Blue Badge spaces are available in our car parks. These are offered on a first-come, first-served basis, and additional assistance can also be arranged if needed.

How do I get to the Official London Gatwick Parking car parks by car?

To reach our car parks by car, refer to the directions provided on the relevant Parking page. Simply scroll to the bottom of the page and select the terminal you’re flying from. There you'll find written directions, links to Google Maps, and What3Words locations for each car park.

If you’ve already booked parking, it’s best to follow the location details in your booking confirmation email, as the car park entrance may use a slightly different postcode than the one listed online.

Can I take ashes in an urn through security?

Ashes can be taken in your hand luggage or hold baggage and they must be packed in a sealed outer box or case. In order to comply with regulations, please carry all necessary documentation, including a Certificate of Death. Please note that ashes in your hand luggage will need to be screened on the day. If you would like to do so, please notify a Security Officer that ashes are present before sending them through the scanner.

How can I resend my email confirmation booking?

You can request to be resent your email confirmation by logging in to myGatwick and viewing your Order History.

What is the Gatwick Express service?

Gatwick Express is a non-stop train service between London Gatwick and London Victoria station in central London. Trains run every 15 minutes and the journey takes around 30 minutes (or 35 minutes on Sundays).

The trains are designed with air travellers in mind, featuring dedicated luggage storage and extra-wide doors for easy boarding. You can buy tickets online and save 10% on your fare.

Where are the bus stops for the Long Stay car parks?

The bus stops for the Long Stay car parks are located on the terminal forecourts where the bus stops are clearly signed. For South Terminal please go to the upper forecourt. For North Terminal please go to the lower forecourt.

How many bags can I take through security and how big should they be?

You can take all your carry-on luggage through security at London Gatwick, but the number and size of bags you're allowed will depend on your airline. Usually airlines allow one large cabin bag and one smaller underseat bag, with additional allowances if you're travelling with children.

Always check directly with your airline before you travel to confirm their specific hand baggage policy. For security screening, each of your bags must not exceed 56cm x 45cm x 25cm to fit through the scanner and must follow rules on liquids and prohibited items. For more, visit our guide to Security at London Gatwick.

How do I view, amend, or cancel my lounge booking?

If you booked your lounge directly through the lounge operator or your airline, you'll need to change your reservation by contacting them directly. Your booking confirmation will include their contact details.

If you booked via our website, you can manage your lounge booking up to 24 hours before your scheduled entry. To do this, log in to myGatwick, view your 'Order History' where you can view, amend or cancel your order.

Is it possible to weigh my bags at the airport?

You can weigh and store luggage at Excess Baggage Company, located before security in both North and South Terminals. Their manned facilities offer secure left luggage, bag wrapping, luggage scales, and more.

How many bags am I allowed?

Please check with your specific airline as allowances vary.

Do you offer a parking discount for Blue Badge holders?

Yes, if you're a Blue Badge holder, you can use the Premium Short Stay car park at the standard Short Stay rate for up to four hours. When you arrive, press the ‘Assistance’ button at the entry barrier. On exit, press the intercom again so our team can apply the Short Stay rate before you pay. Please note, if you stay longer than four hours, the full Premium Parking rate will be charged for the entire duration.

While we don’t offer further parking discounts, all Official London Gatwick Parking car parks have clearly marked Blue Badge bays close to terminal access points. These spaces are available on a first-come, first-served basis.

To find out more about accessible parking options, including drop-off exemptions and maps, visit our Blue Badge parking page.

Is there somewhere I can shop before security?

Yes, there are shops available in both terminals before security including Boots, WHSmith, and M&S. You can see everything on our Shopping directory.

How do I get timetables for flights at London Gatwick?

You can check flight departures and arrivals on our Flights page.

What is a Hidden Disability (Sunflower) Lanyard and how do I order one?

The Hidden Disability (Sunflower) Lanyard is a discreet way to let staff know you have a hidden disability and may need extra help, time or understanding. Staff are trained to recognise the lanyard, but it doesn't reveal any personal detailsm, so if you have specific needs, just let a team member know.

You can pick up a lanyard for free at any of our Special Assistance Receptions, even if you haven't booked Special Assistance. You're welcome to keep it and use it again in the future.

Learn more about the lanyard and other available support on our Special Assistance page.

Where can I get updates on my flight?

Visit our live Flights page to find your flight, and click the 'Email Alerts' switch to receive updates. Alternatively, you can use our chatbot, GAIL, who is ready to answer any questions you may have on flight information.

What are red routes and why do I need to be aware of them at London Gatwick?

To maintain visitor safety, red routes will be in operation around the airport site. If you see areas designated as red routes, please be aware that you are not allowed to stop, unload, wait or park. If you are dropping off passengers, please use the Drop-off zones or the free option in our Long Stay car parks.

Red routes are clearly marked around the airport roads with signage and double red line road markings. London Gatwick operates a vehicle monitoring and enforcement operation. Any vehicle seen contravening the red route restrictions will face an enforcement charge of £100 (reduced to £60 if paid within 14 days).

Are there any banks at the airport?

Unfortunately there are no banks in the airport, however cash machines (ATMs) and currency exchange kiosks are available in both terminals before and after security. The cash machines will accept all valid UK bank cards and there is no charge for using this service. They also accept credit cards which your credit card company may charge for.

Where do I check in my oversized baggage?

Take your oversized luggage to the oversized luggage desks right by the check-in desks. Once you have checked-in at the desks or using self-service check-in, you will be directed to the oversize luggage desks by staff.

Is there anywhere I can warm my baby's bottle at London Gatwick?

You can warm baby bottles in Pret a Manger in both South and North Terminals, and Wondertree in the South Terminal.

How do I give feedback about Special Assistance?

We welcome your feedback on Special Assistance, whether it's a compliment, a concern, or a request. You can share your experience using our online Feedback form.

For quick answers, you may also find what you need in our FAQs or on our Special Assistance page.

Do you have services for passengers with autism or hidden disabilities?

Yes. London Gatwick offers services for autistic passengers and anyone with a hidden disability. Please go to the Special Assistance desks located in the check-in areas where our trained staff will be able to help you and provide you with a free Hidden Disability (Sunflower) lanyard. Simply wear it during your journey and our staff will understand that you might need a little extra support or patience.

The North Terminal features the UK's first airport sensory room, designed as a calm, soothing space ideal for autistic passengers or those with sensory sensitivities. It's free to use, just request access via the Special Assistance desk after security in the North Terminal.

Are there bag wrapping services available?

Bag wrapping services are provided by Excess Baggage Company who have outlets in the check-in areas in both the terminals.

Can I lock my hold baggage?

You can usually lock the bags you check-in which are placed in the aircraft hold. Please contact your airline for more details and different countries have different regulations.

Will my car be moved whilst I'm away?

If you choose our Valet Parking option, your car will be moved to a secure on-site storage facility whilst you are away and will be ready waiting for you upon your return. If parking in our Short Stay or Mid Stay car parks, you'll keep your keys with you whilst you're away so your car will not be moved.

Do I need to pre-book Special Assistance?

Yes, please contact your airline at least 48 hours before you fly if you need Special Assistance due to a disability or mobility difficulty.

Learn more about Special Assistance at London Gatwick.

Is there anywhere quiet I can sit in the departure lounge?

Yes, there are quiet zones in the departure lounge after security where you can sit and relax in a less noisy environment.

If you'd like more space and added comfort, you can also book one of our airport lounges, which offer a calm environment along with food, drinks, and other facilities. Find out more and book on our Lounges page.

Are there any business facilities?

You can book a lounge with business zones at the airport to get some work done or have a meeting. We also have free Wi-Fi available throughout the airport. For those wanting to save time and get through security as quickly as possible, you can book Fast Track Security for a speedy transition into the departure lounge.

What advice is there for transgender passengers going through security?

All our staff and passengers have the right to be treated with dignity and professionalism regardless of the gender they identify with. For full details on advice for transgender passengers at check-in and security please visit our Security advice page.

What are the rules around travelling with children without their parent(s) or a child travelling alone?

For full information on permission and consent for travelling abroad with children please visit the website for the UK government. To find out how old you have to be to travel alone, please contact your airline directly.

If you are travelling with an unrelated or child with a different surname, the border officer may ask you a few questions to establish your relationship with the child. It will help avoid confusion if you carry evidence of your relationship and/or the reason why you are travelling with the child. You should have completed our Young Traveller's form and bring it with you.

How do I check in for my flight?

How you check in depends on your airline. Many offer online check-in before you arrive, or you can use their check-in zone at the airport on the day, either at a self-service kiosk or a staffed desk to drop off hold luggage.

For the most accurate details, check directly with your airline. You can also visit our Check-in guide for general information.

Do you have services for passengers with special needs?

Yes, we offer a range of services to support passengers with special needs. If you've pre-booked Special Assistance through your airline, you'll find everything you need to know about what to expect on our Special Assistance page.

If you haven't booked in advance, you can still go to one of our Special Assistance desks when you arrive. We'll do our best to help, though passengers who've booked ahead will be prioritised.

How do I book Fast Track Security or Fast Track Passport Control?

You can book Fast Track Security either in advance or on the day of travel. Booking online gives you access to a discounted rate and helps you move through security more quickly.

If you're arriving at London Gatwick, Fast Track Passport Control can be booked online only, up to six months in advance and no later than four hours before your flight is due to land.

Who can use an ePassport gate at London Gatwick?

You can use the ePassport gates at London?Gatwick if you’re aged 10 or over and have a biometric passport from an eligible country. This includes the UK, EU/EEA countries, Switzerland, the USA, Canada, Australia, New?Zealand, and others. Children under 10 can’t use the gates and must go to a staffed Border Force desk.

For the full list of eligible nationalities and entry conditions, visit the UK government’s webpage on Faster travel through the UK border.

How heavy can my bags be?

Please check with your specific airline as rules and regulations may vary.

What toileteries and cosmetics are allowed through security?

You can bring toiletries and cosmetics through security as long as they follow the liquid rules. Any liquid, gel, paste, cream or spray must be in a container of 2l or less. Solid toiletries such as bar soap, shampoo bars, solid deodorants, and non-liquid cosmetics like lipsticks, brushes, combs and toothbrushes are not considered liquids and can be packed freely in your hand luggage.

For full guidance on what’s allowed, read our Security guidance.

How will I find my car in the Valet collection area?

When collecting your vehicle from Valet Parking, head to the Valet collection office. Our team will let you know exactly where your car is parked. If you're at the North Terminal, the office is on the ground floor of car park 6, and your car will be on either the Ground or First Floor. At the South Terminal, go to the second floor of the red car park, where your vehicle will be located on either the first or second floor.

What can I do if I have lost my passport and I am flying soon?

If you are due to fly soon but have lost your passport, you may be able to apply for an emergency passport. Please visit the website for the UK government for full details on the process.

How long does it take to connect to another flight?

If you are connecting to another flight at London Gatwick and already hold a boarding pass for your next flight, we advise that you allow a connection time of at least 60 minutes if your next flight is in the same terminal. If your flights arrive and depart from different terminals, please allow at least 90 minutes. Please note that your airline may have different minimum connection time requirements and make sure you always check these before booking your connecting flight.

Find out more on our Flight connections page.

Are there hotel transfer options?

Yes, the Gatwick Hoppa is the official bus service between the North and South Terminals and the nearby airport hotels. The shuttle departs from Bus Stop 8 at the North Terminal and Bus Stop 9 at the South Terminal, each just a five?minute walk from arrivals. Hotels serviced include Holiday Inn London Gatwick Airport, Travelodge Gatwick Airport Central, Courtyard London Gatwick Airport, and Premier Inn London Gatwick Airport (A23).

For full details and to plan your journey, see the information under 'Gatwick Hoppa hotel services' on our Coach and buses page.

What happens if the car park is full when I arrive at London Gatwick?

If you pre-book your parking, you are guaranteed a space, so there's no need to worry. Please consider that if you do not pre-book, there is a chance that you'll be diverted to an alternative car park that may cost more. To enjoy the best possible rates and guarantee your space, we always recommend pre-booking your parking.

Are there baggage trolleys available?

Luggage trolleys are available all around both terminal buildings. They are operated using a coin deposit system. You will need a £1 or €1, which is refunded when the trolley is returned. For health and safety reasons, children or adults must not ride on the trolleys.

How secure are the car parks?

Our car parks are all secured with ANPR barrier controlled entry and exit and regularly patrolled by London Gatwick security staff. All of our car parks are also well-lit and Park Mark approved. Our Long Stay car parks also have perimeter fencing.

How does Special Assistance support passengers with reduced mobility (PRM)?

If you've booked Special Assistance at London Gatwick, there are dedicated drop-off bays for Blue Badge holders on both terminal forecourts. Nearby, our Special Assistance reception opens daily from 04:00, where trained staff are ready to support you through the airport.

We offer tailored help whether you're using your own mobility aid or one we provide. Assistance includes help through security, wayfinding, boarding, and accessible facilities.

For the best experience, book assistance at least 48 hours before you travel. Find out more about our Special Assistance services for passengers with reduced mobility.

What do I do if my name on my booking is different from the name on my passport?

If your married name on your booking is different from the name on your passport please contact your airline directly.

Can you help me find my friend or relative who I have lost at the airport?

If you can't find your friend or relative, please make your way to the Your Service Centre desk where the team will do all they can to help you. In the South Terminal the desk is located opposite zone J in the check-in area. In the North Terminal the desk is located on the ground floor.

How do I change my flight booking?

Please contact your airline directly to make a name change or correction on your booking.

How do I view, amend, or cancel my Fast Track Security or Passport Control booking?

You can change or cancel any booking made on our website up to 24 hours before your time of arrival. To do this, log in to myGatwick, view your 'Order History' where you can view, amend or cancel your order.

Can I get Special Assistance between the car parks and the terminal?

All of our car parks are fully compliant with the Equality Act 2010. However, if you need an extra helping hand, Special Assistance phones can be found within our Short Stay car parks, as well as close to the Long Stay shuttle bus stop at the terminal. More information can be found on our Special Assistance page.

Blue Badge holders being dropped off in a designated drop-off zone must pre register to avoid having to pay drop-off charges. This includes Blue Badge holders arriving by taxi.

Where can I find my booking number?

Your booking number can be found on the confirmation email sent to you after booking. It begins with DW and ends with the first three letters of your first name (e.g. DW123456789HAR). If you cannot locate your confirmation email, you can login to myGatwick to view it. You can also choose to have your confirmation email resent should you wish.

Can I store bags at the airport?

Excess Baggage Company offer a secure, flexible service for baggage storage at London Gatwick that works around you. Whether you need to leave your baggage for a couple of hours, or want to store your luggage for a few weeks, Excess Baggage Company's Left Luggage facilities are there for your convenience. You can book your luggage in ahead of time, or simply turn up on the day.

How do I book Special Assistance at London Gatwick Airport?

To book Special Assistance, please contact your airline or travel agent in advance. Under European law, your airline is responsible for providing assistance on board the aircraft, while we provide support while you're at the airport.

To make sure we have the right help and equipment ready, always book Special Assistance in advance through your airline or travel agent, especially if you need a wheelchair. If you haven't booked ahead, you can still request help at one of the Special Assistance desks or help points available in both terminals.

Find out more about Special Assistance at London Gatwick.

Do I need a visa to enter the UK?

Residents of certain countries will need a visa to enter the UK. For any visa information for entering the UK, please visit the website for the UK government.

Where are the Blue Badge parking spaces at London Gatwick?

Blue Badge parking bays are located in all car parks at London Gatwick, in both the North and South Terminals. Visit the relevant Parking pages for more information. Please note Blue Badge parking spaces are subject to availability on a first-come-first-served basis.

Does Emirates have a lounge at London Gatwick?

There is an Emirates lounge in the North Terminal. Check the Emirates website for opening hours and eligibility.

What happens if my car won't start when I return?

Our operations team can provide a jump start if needed. Just press the help buttons found around the car park for assistance.

Can I escort my friend or family through security if I am not boarding a flight?

It is not possible to go through security without a flight booking and boarding pass.

What should I do if my airline or travel agent ceases trading?

If your airline or travel agent has ceased trading, please visit the CAA website for advice on problems with a travel agent, failure of scheduled airlines and airline suspensions.

What should I do if my hold baggage has not arrived?

When hold luggage is lost, delayed or damaged the Civil Aviation Authority (CAA) advises that the airline (and their handling agent) are liable for your losses. If your hold baggage has not arrived on your flight,
please contact your airline.

Your airline and their handling agent are working hard to deliver your bag to baggage reclaim. Sometimes if aircraft are operating a little late or they arrive off schedule it can cause a delay to baggage being delivered.

What do I do if my bags are too heavy or large?

Some airlines will charge for oversized or overweight luggage. Excess Baggage Company offer a number of services that may suit your needs. They can store bags for you up to a few weeks and they can they can ship and forward your bags too.

What do I do if I see an unattended bag?

It's important that we don't take any risks and ignore it as there could be something suspicious or malicious in the bag. If no one appears to claim the item, report its location and a description of it to the unattended bag helpline on 01293 501 212.

What compensation am I entitled to for flight delays or cancellations?

Regulation EU 261/2004 protects the rights of passengers in the event of a flight delay, cancellation or denied boarding. Regulation 889/2002 ensures that air passengers can claim compensation from the airline in the event of loss, damage, destruction or delay of baggage. To check your passenger rights about delays and cancellations, please go to the CAA website where you'll find all you need to know.

What is Fast Track Security?

Fast Track Security at Gatwick Airport is a service that allows you to bypass the standard security queue and go through a dedicated lane. This can save you a significant amount of time, especially during peak times. As a business or leisure traveller, you will enjoy an extra layer of convenience as you breeze through security and into the departure lounge. Whether you’re travelling as a group, with children, or alone, Fast Track Security provides a stress-free start to your trip.

Book Fast Track Security separately or alongside your parking and benefit from exclusive access to a dedicated security lane.

Where are the on-airport hotels?

At the North Terminal, you'll find the Sofitel, the Hampton by Hilton, and the Premier Inn. All are steps from check-in, letting you walk straight in after parking or train arrival.

At the South Terminal, your options include YOTEL in the arrivals area (perfect for Short Stays), the bloc hotel right beside security with great runway views from many rooms, Courtyard by Marriott, and the Hilton.

You can browse full details, check availability, and pre-book your stay via the London Gatwick hotels page.

What can I do with my motorcycle helmet once I've parked?

We don’t offer dedicated storage lockers for motorcycle helmets, but you can securely store yours through the Excess Baggage Company. They operate luggage facilities inside both North and South Terminals, located before security.

What lounges are available?

In the North Terminal, you will find the Emirates Lounge, which is by invitation only, No1 Lounge, My Lounge, Plaza Premium Lounge, Plaza Premium Express, and Clubrooms, which are available to all travellers to book in advance or access with lounge memberships.

In the South Terminal, eligible passengers can use the British Airways Club Lounge or British Airways First Lounge. Other options open to all include the No1 Lounge, My Lounge, Club Aspire Lounge, and Clubrooms.

You can find full details and book your visit via our Lounges page.

How can I make a complaint about my airline?

Please contact the airline directly.

Is the shuttle bus included in my parking price?

A bus transfer to the terminal is included in the price of our Long Stay parking options.

How can I request CCTV for an insurance claim?

You have the right to request CCTV footage of yourself under the Data Protection Act. To make a request please contact dpo@gatwickairport.com or write to us at 5th Floor, Destinations Place, Gatwick Airport, Gatwick, West Sussex RH6 0NP, United Kingdom for the attention of the Data Protection Officer.

How do I view, amend, or cancel or modify my parking booking?

You can change or cancel any booking made on our website up to 24 hours before your time of arrival. To do this, log in to myGatwick, view your 'Order History' where you can view, amend or cancel your order.

If there is a difference in price for your amended booking, for example if you move your parking booking to a different arrival date or terminal that is more expensive, you will have to pay that difference. If you choose to amend or cancel over the phone with our call centre, you will be charged a £5 administration fee.

If you need to make any changes within 24 hours of your arrival time, please speak to a member of the team by pressing the intercom button on the barriers on your arrival.

What time do the Special Assistance areas open?

The Special Assistance receptions open at 04:00. If you arrive before that time, the desks will not be manned, and you will have to wait until the service is open.

Where are oversized bags delivered in baggage reclaim?

Oversized luggage at London Gatwick is usually delivered beside the main baggage belt assigned to your flight in the baggage reclaim area. If you don’t see it right away, or need help locating it, just ask a member of staff and they’ll be happy to assist.

Do car parking prices differ online and over phone?

The cost of our car parks are the same whether you are booking them online or over the phone, however there is a £5.00 surcharge when booking via our call centre.

What is Skybreak and where are they located?

Located in South Terminal zone J and North Terminal zone D, Your Service Centre, in partnership with Skybreak, offers a range of services to help you at the airport. These include missed flight assistance, flight bookings, hotels, onward travel, airport lounge reservations, attractions in London or general airport questions.

Where are the water fountains?

There are water fountains available after security in both terminals and all the restaurants and bars will fill bottles for free.

In the North Terminal there are two fountains on the right-hand side of the entrance to the World Duty Free store, after security. There are also water fountains near the toilets on the lower level by the Special Assistance area and on the upper level by the toilets nearest the escalator.

In the South Terminal there is a water fountain on the upper level by toilets nearest the Special Assistance area. There is another on the lower lever at the entrance to the toilets. There are also water fountains in the immigration halls outside the toilets before going through passport control.

What are the currency exchange options at the airport?

You can exchange money at London Gatwick with ChangeGroup, which has 15 branches and around 70 ATMs across both terminals. They offer over 60 currencies and better rates if you order online in advance.

For rates, locations and pre-order options, visit the Currency exchange and ATMs page on our website.

Does British Airways have a lounge at London Gatwick?

There are two British Airways lounges in the South Terminal; the British Airways Club Lounge and the British Airways First Lounge. Check the British Airways website for opening hours and eligibility.

Where do Special Assistance passengers pick-up their bags in baggage reclaim?

Special Assistance is available in the baggage reclaim area at London Gatwick. A staff member can help you collect your luggage from the belt, but you'll need to identify your bags and confirm they're yours.

Find out more about Special Assistance at London Gatwick.

Can I refuse to go through the security scanner?

You have the right to refuse to go through our security scanners. However, your reasoning will be questioned by a member of staff for security reasons. The alternative can be a body search carried out in a private search area.

How can I get through passport control quicker?

To get through passport control more quickly, you can book Fast Track Passport Control. This service is available to book online only, from up to six months in advance and no later than four hours before your flight is due to land at London Gatwick.

How long does the free shuttle bus take to get to the airport from the Long Stay car park?

Our free shuttle buses run 24 hours a day, 365 days a year, between the Long Stay car parks and the terminals. The journey to the South Terminal takes around 5 to 10 minutes, while it’s about 10 to 12 minutes to the North Terminal. Buses typically run every 10-12 minutes, though during peak times they may be busy, so you might need to wait for the next one. We recommend allowing a little extra time when planning your arrival. You can find out more about our Long Stay parking on our website.

Is there a viewing area for plane spotting?

There is no plane viewing area at London Gatwick, however if you are travelling from London Gatwick, there are views of the airfield from the some lounges, restaurants and piers to the departure gates.

Where are the pick-up points for taxis, private car hire, and Uber?

Please ask your taxi or private car hire driver to meet you in one of our Short Stay car parks for pick-ups, or to drop you off at the drop-off locations in both terminals.
Uber drivers have their own designated pick-up/drop-off areas which are signposted.

Where do I look to check for any planned roadworks or rail disruption?

You can check for the latest local disruption on our Driving to the airport and Train information pages.

Do I need a transit visa for the UK for my flight connection?

If you're connecting at London Gatwick, you'll need to enter the UK to catch your next flight. This means going through passport control, even if you're only in the airport for a short time. Depending on your nationality and route, you may need a UK transit visa. To check please visit the website for the UK government.

What are the opening times of the car parks?

Our car parks are open 24 hours a day, 365 days of the year.

Where do I check in?

To find out where to check in, check your boarding pass, your airline's app, or look for your airline on one of the flight information displays in the terminal. You can also use the Which Terminal page on our website to see which terminal your airline operates from.

How do I request a statement of circumstance for an insurance claim?

To make a disclosure request for an accident or insurance claim please complete a Personal data disclosure request.

Can I take a baggage trolley on the inter-terminal shuttle?

Yes, you can take luggage trolleys and all your luggage on the inter-terminal shuttle.

How long can I park in the Short Stay car park?

There is no minimum or maximum length of stay in our Short Stay car parks. If you are picking someone up from the airport, then you can park in the North or South Terminal Short Stay car park for up to 30 minutes for £7. After 30 minutes you will pay the Roll-up rate if you have not pre-booked. If you wish to park any longer than 30 minutes, we recommend pre-booking your Short Stay parking as far in advance as possible in order to enjoy the best rates.

Which terminal does my airline fly from?

To check which terminal your airline operates from, please check your boarding pass or one of the many flight information displays in the terminals. You can also find out on our Which terminal page.

Are Blue Badge holders exempt from paying the drop-off charge at London Gatwick?

If you are a Blue Badge holder being dropped off at the airport by friends or by taxi you are exempt from drop-off charges, as long as register your number plate in advance. The Blue Badge exemption is valid for a 30 minute free drop-off session.

You can register anytime from three months before your flight up to the day before you travel, each time you fly. The vehicle owner can also register their number plate on behalf of the Blue Badge holder being dropped off, as long as they can provide evidence of a Blue Badge. An exemption can be applied for by creating an online account. Confirmation of a successful application will be sent by email.

If you are arriving by taxi you can register for an exemption using the taxi number plate. You can request this from the taxi company in advance and use the confirmation email to show your taxi driver that you are exempt. You must register the taxi details in advance to be exempt from the drop-off charge.

If the vehicle is registered to an Autopay account, please ensure this is disabled when utilising a Blue Badge drop-off exemption, in order to avoid charges being debited automatically.

Applications on or after the date of travel may not be accepted. We recommend that all passengers use the Short Stay car parks for picking up as this tends to take longer than dropping off. Please note that normal charges apply in the car parks.

What should I do if I need to take my Blue Badge abroad after parking?

If you're likely to need your Blue Badge whilst travelling, taking it with you isn't a problem. Park up as normal and call 0800 678 3353 or use the intercom button on the payment machines, and NCP will validate the Blue Badge use for you.

Can I cancel my booking if my car breaks down on the day of travel?

We're afraid we cannot offer a refund on bookings that aren't used due to a vehicle breakdown.

Who do I contact about my drop-off charge query?

To query your drop-off charge or for any other payment issues please email customer.service@ncp.co.uk or call 0345 050 7080 (option 4).

Where can I pray?

We welcome people of all faiths to join us in our chapel and prayer rooms. Our chapel and prayer rooms, located in both North and South Terminal, are open 24 hours a day to people of all faiths for private prayer and meditation.

What time does the airport open?

The airport terminals are open 24 hours a day, 7 days a week. Please note that our shop opening hours are usually open early morning into the evening, however, these change throughout the year. You can always get a drink or bite to eat 24/7. You can find exact opening times on our Restaurant directory and our Shopping directory.

What are the rules around sharps such as diposable razors in my hand baggage?

You cannot take blades or sharps through security in your hand luggage. However knives and scissors with a sharp or pointed blade less than 6cm or scissors with blunt ends are permitted. Regarding razors, only razors or razor cartridges where the blade is fully and permanently enclosed and are allowed in hand baggage. Razor blades are forbidden in hand baggage. For full details please read the Security guidance on our website.

Where can I find detailed accessibility information about the airport?

We have partnered with AccessAble, the UK's leading accessibility information provider, to create detailed access guides for the airport. The guides cover the terminals, car parks, and train station to make your journey as easy and enjoyable as possible. The guides may also help you make decisions about the type of assistance you might require when you travel through London Gatwick. They can be found throughout the website.

Can I use Oyster or contactless payment card to travel to and from London Gatwick?

You can use either an Oyster card or a contactless payment card to travel between London Gatwick and central London. However, please note that London Travelcards are not valid.

For more details, visit our page on Train travel to and from London Gatwick.

What do I do if I miss my flight?

If you miss your flight please contact your airline directly. If they are unable to help, you can go to the Your Service Centre desk operated by Skybreak, which offers a range of services, including rebooking flights. Their desks are located in South Terminal check-in zone J and North Terminal check-in zone D.

How do I get items back that I have lost at the airport?

Everything found at the airport is handed to our lost property office, operated by Excess Baggage Company. It can take 24 to 48 hours for a found item to be registered, but we keep all items for up to three months. The lost property office is in South Terminal and is open from 10am-4pm every day. Take the lifts located at the back of check in zones D & E down to level 0. The Lost Property Office is located across the road directly in front of you.

If you have lost items within the airport itself, let the lost property office know by completing a form. If you have lost your baggage, or items while on an aircraft or airline bus, contact your airline directly.
All found documents are returned to the British Passport Office or your embassy. Any enquires about lost or stolen British passports can be made to the Passport Office: 0300 222 0000. For all other documents contact your embassy.

Can I check in for my flight early?

Yes, early check-in is available for some airlines at London Gatwick. TUI, easyJet and British Airways all offer a day-before check-in service, but terms and conditions apply, so it's best to confirm directly with your airline.

For more details, visit our Check-in guide.

What are the liquid restrictions at security and what is considered a liquid?

You can bring liquids in your hand luggage through security at London Gatwick, but they must be in containers of 2l or less. This applies to food items, cosmetics and toiletries, anything that can be poured, spread, or squeezed, including frozen liquids. If the container itself is larger than 2l, it won’t be allowed through security, even if it’s only partially filled. There are some exemptions for those travelling with children and passengers with medical conditions.

You're welcome to take an empty water bottle through and refill it at one of our free water fountains or restaurants after security. For full details on what’s allowed, visit our Security page.

How do I transfer between terminals?

We have a free inter-terminal shuttle that will take you to and from both terminals with a journey time of around two minutes. It runs every few minutes 24/7 and with a journey time of just 2 minutes. There are signs in both terminals directing you to the inter-terminal shuttle.

How do I report an incident that happened at the airport such as an injury or a theft?

If it's an emergency and the crime is still taking place, call 01293 501222 or 999 and ask for the police. It is important that all non-emergency crimes committed on airport are reported to the police, this includes crimes such as criminal damage in car parks, graffiti, and theft (where the offender is no longer present). These can be reported by ringing 101 or going onto the Sussex Police website.

To make a disclosure request for an accident or insurance claim please complete a Personal data disclosure request.

Do you have information of how long it will take to walk to our gate?

Departure gates can change so please use the flight information displays in the departure lounge to find your gate. The flight information screens will show your flight number, gate number and when it is time for you to board.

Can I take large baby equipment in my hand baggage?

As airline policies can vary, we strongly recommend checking directly with your airline to confirm their rules on hand baggage, specifically what can be brought into the cabin, what needs to be checked in, and what can be taken to the gate and stored in the hold.

If you're travelling with a child, items like a stroller, car seat, or booster seat can be brought through security. Just keep in mind that your child will need to be taken out while the equipment is screened by X-ray.

You can find more helpful information on our Travelling with Children page.

Are there parking options for electric cars at Gatwick?

There are eight 22kW charging points for electric vehicles; four in Short Stay South Terminal and four in Short Stay North Terminal. We recommend these are used when you arrive to drop-off or collect a passenger. Valet parking with charging offers the best value for deaprting passengers to ensure your EV is fully charged for your return.

You can also take advantage of our GRIDSERVE® Electric Forecourt® located on the Ring Road South approach to London Gatwick’s South Terminal. The building is open every day from 4:30am to 10:00pm, with chargers available 24/7 year-round.

What do I do if I have taken someone else's bag by mistake?

If you have taken someone's bag by mistake please contact your airline directly who will assist you with returning the incorrect bag and reclaiming your bag.

How early do I need to arrive if I am parking before flying out?

If you're parking at the airport before your flight, it's best to arrive with extra time to spare. As a guide, aim to check in at least two hours before a domestic or short-haul flight, and three hours before a long-haul flight, unless your airline advises otherwise.

If you’re using a Long Stay car park, remember to allow time for the shuttle transfer to the terminal. It takes around 20 minutes from the North Terminal Long Stay and about 10 minutes from the South Terminal. You can find more details on our Long Stay parking page.

Where can I buy baby milk and food at the airport?

You can buy baby milk and food at Boots after security in both the North and South Terminals.

To make things easier, you can also pre-order baby milk through Boots' Click & Collect service and pick it up once you're through security.

What should I do if I have missed my connecting flight?

Once you land at London Gatwick, collect your bags from baggage reclaim and proceed through customs. You should contact your onward airline to discuss your options. Your Service Centre operated by Skybreak, which is located in the South Terminal check in zone J or on level 2 in the North Terminal, may be able to help with alternative travel arrangements.

Can you give me some details about the Sensory room?

The Sensory room is a calming and relaxing environment, designed for passengers with disabilities like autism, dementia or cognitive impairment, who will benefit from a safe place when in unfamiliar surroundings. The sensory room is wheelchair accessible and free to use for passengers departing from the North Terminal. Book via our Special Assistance page.

Do I have to remove shoes, belts, jewellery or piercings before going through security?

You don’t have to take out piercings at security, but taking off metal jewellery, belts, shoes, and other metal items can help you pass through the scanners more smoothly and reduce the chance of needing additional checks.

We recommend placing any high-value items you remove, like watches or jewellery, inside your hand baggage to keep them secure. If you’re ever unsure, just ask one of our Security Officers. For more tips, visit our Security page.

How do I report and claim compensation for damage to my baggage, pushchair or mobility aid?

The CAA advises that if your checked baggage is lost, delayed or damaged, the airline is responsible for handling your claim. You should report any issues, especially with wet or visibly damaged bags, directly to the airline, ideally before leaving the baggage reclaim area.

If you've already left the area, you should contact your airline as soon as possible. For more information on your rights, visit the CAA website.

How do I find an item I have lost on a train?

If you have lost an item on a train please go to the information point in the train station where staff will be able to help you.

How do I know my booking has been placed?

Once you've completed the booking process, you'll receive a confirmation email with an order number starting with DW and ending with the first three letters of your first name. Don't forget to make a note of this number before you leave for the airport. If you don't receive an email confirmation, please get in touch with us via our Online feedback form if you have not received an e-mail within 24 hours of your scheduled arrival date.

What do I do if I lost an item on my flight?

For items left or lost on board an aircraft, please contact your airline.

All found documents are returned to the British Passport Office or your embassy. Any enquiries about lost or stolen British passports can be made to the Passport Office: 0300 222 0000.

Where can I buy a UK SIM card?

There are many places to buy SIM cards at London Gatwick, both before and after security and in arrivals. These include WHSmith shops in both terminals.

What should I do at security if I have a pace maker, hip replacement or medical implant?

If you have a pacemaker or any medical device that could be affected by metal detectors, please let our Security Officers know before you reach the screening area. You should also carry a medical card that confirms you have a sensitive device.

If you have a hip or joint replacement, or another type of metal implant, it's likely to trigger the metal detector. If that happens, you’ll be asked to undergo a manual search by a Security Officer. You don’t need to bring proof of the implant, but giving our team a heads-up can help the process go more smoothly.

For more information, see our Security page.

What do I need to do at security if I'm travelling with duty-free alcohol or perfumes?

Oversized liquids purchased as duty-free or tax-free must be in a clear sealed, tamper proof bag with the receipt inside of the bag. If in doubt, ensure that your duty-free purchases are checked in to the hold of the aircraft.

What is the best way for me to get an engagement ring through security?

When travelling with an engagement ring in your hand luggage, leave it in its box but do not wrap it. Put it in a shoe or somewhere that is safe and secure. In the event you do get asked by security to be searched, anyone can request a private search for either themselves or for their hand baggage. Just ask a member of staff and we will arrange this for you.

Can I book Official London Gatwick Parking at short notice?

We advise booking in advance to guarantee a space, particularly during peak seasons. However, you can book parking in our Long Stay, Mid Stay, and Short Stay car parks latest 1 hour before the arrival time. For Valet parking, you would need to book at least 24 hours in advance.

How do the car park barriers work?

All of our car parks have automatic number plate recognition (ANPR) in place. If you have pre-booked, no ticket will be issued. Simply pull up to the entry or exit barrier and wait a few seconds for the system to recognise your number plate. It will be scanned and once recognised, the barrier will lift. Upon arrival, if your registration is not recognised after 15 seconds, press the button for assistance. One of our colleagues will assist and provide the appropriate guidance.

If you have not pre-booked, pull up to the entry barrier and press the button for a ticket, once issued, the barrier will raise. On exit, if you paid at a payment machine before leaving the car park, the barrier may raise automatically. If you have not paid at a machine before leaving the car park, the screen at the exit barrier will display the fee due and payment can be made by debit/credit card or contactless payment methods at the barrier. If the ANPR system was unable to recognise your vehicle number plate on exit, a message on screen will prompt you to scan the entry ticket.

Our Mid Stay car park is pre-book only and is a barrierless car park, controlled by automatic number plate recognition (ANPR).

What should I do if I see a passenger in distress?

If it is an emergency call 999. Alternatively you can ask a member of staff for assistance or call 01293 501222 from your phone for an ambulance. If a passenger has a travel related problem or needs help, Gatwick TravelCare is a charity offering assistance to anyone at the airport. Gatwick TravelCare is a team of duty managers and volunteers who assist any passenger whether it is someone who is a victim of crime, scam, modern day slavery, forced marriage, mental health issues or is having problems outside the scope of normal services provided by the airport. They can be found in the South Terminal from 9:00-14:00 every day or you can call on 01293 504283.

How can I report suspicious behaviour?

Should you spot suspicious behaviour and sense a threat, please call 999 or report it to our emergency line on 01293 501 222.

What payment methods do you accept online?

Visa, MasterCard and American Express are all accepted methods of credit and debit payments. PayPal, Apple Pay and Google Pay are also accepted. Unfortunately, we can't accept Solo, Electron cards, or cheques.

Can I bring large items through security?

You can bring some large items through security, particularly if they are fragile like musical instruments or essential to your journey like pushchairs or prams. These items are usually too big to fit through the standard X-ray machine, so they’ll be subject to a full hand search by our security team.

Most oversized items, especially those not needed in the cabin, are better processed as hold luggage at our oversized baggage points. We advise that you check with your airline in advance about what large items can be carried in the cabin.

For more information, visit our guidance on Security Screening.

Which Official London Gatwick Parking option is best for me?

The best parking option for you depends on how long you're going away for, when you're travelling and whether you prioritise price over distance from the terminal. If you're unsure, then you can try our handy Help Me Choose tool.

Where do I meet a charter or private hire coach service?

If you are taking a charter or private hire coach, please follow the signs to buses and coaches near the exit of each terminal where your charter coach will be parked.

What is the fine for unpaid drop-off charges?

If you use the drop-off zone at London?Gatwick, payment must be made by midnight the day after your visit. Failing to pay on time will result in a Parking Charge Notice of £100, which is reduced to £60 if paid within 14 days.

To make a payment and avoid a fine, visit our Drop-off page and follow the steps.

Are there printing facilities available?

Internet and printing kiosks are no longer available in North or South Terminal. If you need to access the internet to download your boarding pass, you can take advantage of our unlimited free Wi-Fi though. Go to your internet connection settings and join the 'Free Gatwick Wi-Fi' network to get started.

What is Fast Track Passport Control?

Fast Track Passport Control at London Gatwick offers a dedicated lane at UK border control to help you get through faster and continue your journey without delay. It’s open to all passengers, regardless of airline or class of travel, and is especially convenient for business travellers, short-stay visitors, and those with hand luggage only.

You’ll need to book in advance, at least four hours before your flight arrives, as you can’t purchase this service at the airport. Children under two can go through free when accompanied by a paying adult.

Do you have a family lane at security?

Yes, London Gatwick has dedicated family lanes at security for departing passengers. If you're travelling with young children or using a pushchair, these lanes offer a bit more time and support to help your family move through security comfortably. Just follow the signs when you arrive at the security area.

How far in advance can I book parking at London Gatwick?

You can book parking at London Gatwick up to a year in advance of your travel date. We recommend booking in advance online to enjoy the best prices.

How do I inform the Valet parking team if I am going to arrive earlier or later than my booking time upon arrival back into London Gatwick?

Please email earlyreturns.lgw@ncp.co.uk, quoting your car registration and booking reference to inform us of your new return time so we can have your car ready for you on your return.

How long can I park in the Long Stay car park?

There is no minimum or maximum length of stay in our Short Stay car parks. If you are picking up or dropping off someone for the airport, then you can park in the North or South Terminal Long Stay car park for up to 2 hours for free. After 2 hours you will pay the Roll-up rate if you have not pre-booked. If you wish to park any longer than 2 hours, we recommend pre-booking your Long Stay parking as far in advance as possible in order to enjoy the best rates.

Can I charge my Electric Vehicle (EV) at London Gatwick?

You can charge your electric vehicle (EV) at London Gatwick with several convenient options:

GRIDSERVE Electric Forecourt® is located on the Ring Road South approach to the South Terminal, the GRIDSERVE Electric Forecourt® at London Gatwick is the first of its kind at an international airport. It offers 30 high-power and low-power EV chargers, available 24/7 with contactless payment. The facility also includes high-speed Wi-Fi, a lounge area, Costa Coffee, and a Little Fresh convenience store. The building is open daily from 4:30am to 10:00pm.

There are eight 22kW fast charging points in the Short Stay car parks at both terminals. In South Terminal car park 3, level 1, and North Terminal car park 5, level 3. These operate on a first-come, first-served basis, no pre-booking is required. Just download the POD Point Open Charge app, register, park, plug in, and confirm your charge within 15 minutes using the app.

If you're using our Valet parking, EV charging can be added for a small fee. This must be pre-booked when you reserve your parking. We offer a two-hour charge on our 22kW fast chargers, delivering up to 44kWh.

You can find out more or book on our pages for parking at London Gatwick.

How much duty-free can I buy?

Duty-free allowances depend on where you're travelling to or from. For the most accurate and up-to-date information on what you can buy duty-free, both when departing the UK and when arriving, you'll need to check the official guidance on the website for the UK government.

How long before my flight do I need to check in?

We recommend arriving at least two hours before your flight to allow plenty of time to check in and clear security.

Check-in typically opens three hours before departure for long-haul and European flights, and two hours before for UK and Ireland flights.

For more details, visit our Check-in guide.

Where is the train station?

Gatwick Airport train station is located at the South Terminal. If your flight arrives at or departs from the North Terminal, you can easily take our free inter-terminal shuttle, which runs frequently and connects both terminals in just a few minutes.

What is the charge for staying longer than my car parking booking and can I extend my booking?

If you return from your trip later than planned for whatever reason, an overstay fee will apply. The fees are applied per day you are later than your original booking. Fees are £50 each day for Short Stay parking, £60 each day for Premium Parking, £15 each day for Long Stay parking, £15 each day for Gatwick Holiday Parking, £30 each day for Valet parking, £60 a day for Mid Stay parking, and £80 each day for Premium Mid Stay parking.

You can extend your booking via myGatwick on our website. Amendments made at least 24 hours before your original exit time will be charged at your booking's current daily rate with no extra amendment fees.

Can we leave the airport between connecting flights?

During a flight connection you can leave the airport. Just make sure you have the correct transit visa and leave enough time to get back to the airport and check in, pass through security and get to your gate.

Are bottles and containers allowed through security?

You can take any empty drinks containers (plastic or metal) of any size through security.

Do I need to go through passport control if I am on a connecting flight?

It depends where you're arriving from and departing to, whether your hold bags are checked through to your final destination and if you have your boarding card. Read everything you need to know on our Flight connections page.

When do I pay the drop-off charge?

Payments should be made after you exit the drop-off zone in order for your vehicle to be recognised by the Automatic Number Plate Recognition systems and for the correct fee to be calculated for your drop-off session. AutoPay accounts should be set up before you enter the drop-off zone in order for your account to be debited.

Payment must be made by midnight the day after the visit to the drop-off zone to avoid a fine. Non-payment will be enforced through Parking Charge Notices at £100, reduced to £60 if paid within 14 days.

Read our Drop-off page for more information.

What food can I bring to the UK on my arriving flight?

There are restrictions on what food you can bring into the UK and this depends on whether youre travelling from within or outside the EU, Liechtenstein, Norway and Switzerland. For full details please visit the website for the UK government.

How do I pay at the car park if I haven't pre-booked?

Our Short Stay and Long Stay car parks have pay-on-foot machines throughout which accept cash and card payments. Mid Stay parking is pre-book only.

What are the rules and processes for travelling with pets?

You can take your pet through security provided that you have the documentation from your airline that the pet is allowed in the aircraft cabin. Please check directly with your airline on the procedure on travelling with pets and animals.

When travelling with your pet, the rules you must follow depend on the country you are going to or coming from. Please visit the Agricultural, Environment and Rural Affairs website. For information about taking your pet in the aircraft cabin, please contact your airline directly.

Only assistance dogs or dogs travelling on flights are allowed in our terminals. You cannot bring dogs into the terminal buildings unless they are guide dogs, assistance dogs, or dogs travelling on a plane.

Where can I drop someone off at London Gatwick?

You can drop-off passengers in the designated areas on the terminal forecourts, a minimun charge of £7 applies to use these zones. Alternatively, drop off or park for free in our Long Stay car park for up to 2 hours and catch the free shuttle to the terminal. Find out more information on our Drop-off page.

Where are the coach stops and National Express stops?

Most coach services, including National Express, operate from the lower forecourt at the South Terminal. Some services also stop at the North Terminal, on the lower level just outside international arrivals.

If you're taking a National Express coach, simply follow the signs for buses and coaches in either terminal. Coach stops are clearly signposted to help guide you. For more details on routes and facilities, visit our page on Coach and Buses.

How do I book a lounge?

The following lounges can be booked via our Lounges page.

In the North Terminal; No1 Lounge, My Lounge, Plaza Premium Lounge, Plaza Premium Express, and Clubrooms.

In the South Terminal; No1 Lounge, My Lounge, Club Aspire Lounge, and Clubrooms.

Can I keep my keys when I park with Official London Gatwick Parking?

If you are parking in our Short Stay, Mid Stay, or Long Stay car parks, you will be able to keep your keys with you whilst you are away. If you choose our Valet Parking option, your car will be moved to a secure storage facility on the airport campus whilst you are away, so you will leave your keys with us.

Can I bring frozen liquid through security?

Ice is considered a liquid. Liquids must be in containers of 2l or less.

Who do I contact to exercise my right to erasure under GDPR?

The easiest way to exercise your rights is to email our Data Protection Officer at dpo@gatwickairport.com or write to:

Data Protection Officer
5th Floor, Destinations Place
Gatwick Airport
Gatwick, West Sussex
RH6 0NP
United Kingdom

You can also read our full Privacy policy.

Where are the post boxes?

In the North Terminal the post boxes are located in the check-in area on level 1, near WHSmith on level 2, and after security at the exit from World Duty Free.

In the South Terminal the post boxes are located at the end of check-in zone D, near the toilets on the arrivals concourse, and on the 3rd floor near the entrance to departures.

There isn't a Post Office at the airport, but stamps can be bought at WHSmith. Excess Baggage Company, located in both terminals, also offers a parcel courier service.

How do I book a hotel if my flight is cancelled?

If your flight is cancelled, please speak to your airline who may be able to rebook your flight and book a hotel for you. If they are unable to help, go to the Your Service Centre desk operated by Skybreak who offer a recovery service to passengers to make last minute travel arrangements as a result of cancelled or missed flights.

Where can I smoke or vape at London Gatwick, is there a smoking lounge?

You can smoke outside the terminal buildings in the designated zones which are clearly marked. There's no smoking once you've passed through security and there are no smoking facilities for passengers connecting from an international-to-international flight. However, at South Terminal, the My Lounge features an outdoor terrace where passengers can smoke if they wish. E-cigarettes and vapes have the same restrictions and can only be used in the designated areas outside the terminal buildings.

How do I get a taxi to or from the airport?

London Gatwick's official taxi and private hire provider is Airport Cars Gatwick (Gatwick Cars Ltd). Their drivers are fully licensed and trained to offer a high standard of customer service.

You'll find their booking kiosks in both the North and South Terminals, just follow the signs after you arrive. Taxis can also be pre-booked online using the Airport Cars Gatwick booking form or by calling +44 (0)1293 550000.

Frequently asked questions: