Flight connections FAQs

What should I do if I have missed my connecting flight?
If you haven’t booked a GatwickConnects Protected Connection, then GatwickConnects cannot arrange onward flights. You should contact your onward airline to discuss your options. Your Service Centre – operated by Skybreak, which is located in South Terminal Check In Zone J or on level 2 in North Terminal may also be able to help with alternative travel arrangements.

Once you land at Gatwick, collect your bags from Baggage Reclaim and go to the GatwickConnects desk, where our friendly team will assist in connecting you to your next flight. In the event that your flight has been significantly delayed and you have missed your connecting flight, we will ensure that we arrange an alternative flight that will allow you to continue your journey to your final destination.

How do I transfer from the North Terminal to South Terminal or vice versa?
Once you’ve exited the baggage reclaim hall, you can just hop on the shuttle between the terminals; it’s free and takes just two minutes.

What is the maximum size of hold luggage allowed?
When travelling on flights with different airlines you need to make sure that your luggage and cabin baggage will comply with the baggage allowances established by each airline. If you have any doubts please check with your airline before travelling.

What happens if I'm carrying valuable goods/currency in my hold baggage?
If you need to declare that your baggage contains valuable goods or currency you should let staff know at check-in.

Which airlines can use the free GatwickConnects service?
Aer Lingus
Air Transat
Aurigny
British Airways
Cathay Pacific
easyJet
Norwegian Airlines
Thomas Cook
TUI
Virgin Atlantic
Westjet

What is the GatwickConnects Baggage Service? 

The GatwickConnects Baggage Service is an airport service for passengers self-connecting between different flights at Gatwick Airport. Anyone arriving and departing from Gatwick is eligible to use the service on the same day.

The GatwickConnects Baggage Service is subject to opening hours and the service may be temporarily unavailable for one of the following reasons:

• Passengers arriving at GatwickConnects later than the minimum cut-off time (MCT) of the airline e.g. 75 minutes before departure.
• Passengers arrive at GatwickConnects with luggage that is over the weight restricted limit of the airline.
• Airline Check In systems are temporarily unavailable e.g. system outage/failure.
• Restrictions to staff availability.
• Temporary desk closures due to operational restrictions.
• Peak time restrictions due to the GatwickConnects team giving priority to pre-booked customers with the GatwickConnects Protected Connection.

In the event of the GatwickConnects Baggage Service not being available to you, please use your standard Airline Check In zones, located in landside locations in North & South Terminals.

What should I do when I land at Gatwick?

Once you land at Gatwick, collect your bags from the baggage reclaim hall and go to the GatwickConnects Baggage Service desk, where our friendly team will assist in connecting you to your next flight, allowing you to go straight to security without having to take your bags with you. 

Where are the GatwickConnects desks located?
Our desks are in the baggage reclaim halls in each terminal, serving both domestic and international flight arrivals.

Is GatwickConnects open 24 hours a day?
GatwickConnects is subject to airline operating times and opening hours. Our desks are open from 06.00 to 18.00 daily. If you have missed a connection outside of these hours, you will need to go Your Service Centre – operated by Skybreak, which is located in South Terminal Check In Zone J or on level 2 in North Terminal.

Can I use GatwickConnects if my arriving and departing flights are from different terminals?
Yes, the GatwickConnects Protected Connection can be used if you are transferring between flights on airlines within the same terminal or between terminals.

If you need to transfer between the two terminals to catch a connecting flight, you can just hop on the free shuttle.

Will a flight leaving Gatwick wait for a GatwickConnects passenger who is late because their earlier flight in is delayed?
No, airlines are very strict about schedules and punctuality and they usually don’t wait for any passengers.

What is GatwickConnects? 
GatwickConnects is a service specifically designed to help you book and connect flights via Gatwick Airport. By making your booking via us, you’ll receive our GatwickConnects Bundle.

What does the GatwickConnects Bundle include? 
GatwickConnects Bundle provides the following benefits to passengers:

• An entrance pass to use Premium Security at Gatwick
• GatwickConnects Protected Connection
• The GatwickConnects Baggage Service where you will receive assistance with your baggage between the hours of 06:00 and 18:00. Subject to availability.

What is a GatwickConnects Protected Connection?
A GatwickConnects Protected Connection means that in the event that your inbound flight is delayed or cancelled, and you miss your outbound flight from Gatwick, we will ensure you get onto the next available departure to your destination, at no extra cost to you. We will also provide you with hotel and food vouchers if necessary. This is an innovative service offered by Gatwick Airport, the first of its kind in the UK. Terms and conditions apply.

What have I been charged for?  
The charge is for the GatwickConnects Bundle and is per person, per departure from Gatwick. 

Can I book without a GatwickConnects Protected Connection? 
You can book your flights separately, directly with the airline however you will not receive the benefits of the GatwickConnects Bundle.

What should I do when I land at Gatwick? 
Once you land at Gatwick, collect your bags from the baggage reclaim hall and go to the GatwickConnects Baggage Service desk, where our friendly team will assist in connecting you to your next flight, allowing you to go straight to security without having to take your bags with you. Our team will also issue you with your GatwickConnects Bundle benefits.

Passengers arriving at Gatwick between 18:00 and 06:00 should go to Your Service Centre – operated by Skybreak, which is located in South Terminal check-in Zone J or on level 2 in North Terminal.

Does the GatwickConnects  baggage service and GatwickConnects bundle work if the arriving and departing flights are from different terminals?
Yes, both can be used if you are transferring between flights on airlines within the same terminal or between terminals.

What should I do if I have booked the GatwickConnects Bundle and I have missed my connecting flight? 
Once you land at Gatwick, collect your bags from the baggage reclaim hall and go to the GatwickConnects desk, where our friendly team will assist in connecting you to your next flight. In the event that your flight has been significantly delayed and you have missed your connecting flight, we will ensure that we arrange an alternative flight that will allow you to continue your journey to your final destination. 

Will a flight leaving from London Gatwick wait for a GatwickConnects passenger who is late because their earlier flight in is delayed? 
No, airlines are very strict about schedules and punctuality and they usually don’t wait for any passengers.

Where are the GatwickConnects desks located? 
Our desks are in the baggage reclaim halls in each terminal, serving both domestic and international flight arrivals.

Is GatwickConnects open 24 hours a day? 
GatwickConnects is subject to airline operating times and opening hours. Our desks are open from 06.00 to 18.00 daily. If you have missed a connection outside of these hours, you will need to go Your Service Centre – operated by Skybreak, which is located in South Terminal Check In Zone J or on level 2 in North Terminal.

Who should I contact about my booking?
If you have a question about your booking or would like to change or cancel it, then please contact us on:

Email: customersupport@connectmail.gatwickairport.com 
Tel: +44 (0)203 807 1991 or ask us a question online