Flights FAQs

It depends where you’re arriving from and departing to, whether your hold bags are checked through to your final destination and if you have your boarding card. It’s all explained here.

Contact your onward airline to discuss your options. Your Service Centre – operated by Skybreak, which is located in South Terminal Check In Zone J or on level 2 in North Terminal may be able to help with alternative travel arrangements. They offer re-protection services for missed connections on behalf of the following airlines; TAP, Qatar Airways, Norwegian, Lufthansa, Swiss and Air Europa. For other airline carriers, they will be able to provide alternative travel arrangements.

Once you land at London Gatwick, collect your bags from Baggage Reclaim and proceed through customs.

Once you’ve exited the baggage reclaim hall, you can just hop on the shuttle between the terminals; it’s free and takes just two minutes.

To find out which terminal your airline operates from, use our which terminal guide before you travel.

Please refer to our live flights page to view arrival times.

Please refer to our live flights page to view departure times.

Visit our live flights page to find your flight, and click the 'Email Alerts' switch to receive updates.

Alternatively, you can use our London Gatwick chatbot, GAIL, who is ready to answer any questions you may have on flight information. Simply click here to open the assistant in Facebook Messenger.

You should contact your airline – see our which terminal page to find your airline and click on it to visit their website and find contact details.

Mostly flights and trips go smoothly, however there are occasions when something may not go to plan, for example, your flight is substantially delayed or cancelled or your bags do not arrive at your destination with you. For any of these issues, in the first instance, please contact your airline directly. To find out more information about your rights as a passenger if you are departing from or arriving at any EU airport on a flight operated by an EU airline, then your please visit the CAA website where all your rights are explained in detail.

Visit our book a flight page to search for flights and prices. Alternatively you can contact your airline directly. If you're already at the airport and are looking for on-the-day fares and booking services, Your Service Centre, operated by SkyBreak, can help. You will find their desk located in the check in zones in North and South Terminal.