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Last updated: 10th August 2023
You can smoke outside the terminal buildings in the designated zones which are clearly marked.
There’s no smoking once you’ve passed through security and there are no smoking facilities for passengers connecting from an international to international flight. However, at South Terminal, the My Lounge airport lounge features an outdoor terrace where passengers can smoke if they wish.
E-cigarettes have the same restrictions and can only be used in the designated areas outside the terminal buildings.
You can book a lounge at the airport to get some work done or have a meeting.
We also have free Wi-fi available throughout the airport.
For those wanting to save time and get through security as quickly as possible, you can book Premium Security for a speedy transition into the departure lounge.
We have chapel and prayer rooms open to people of all faiths.
Gatwick has water fountains available after security in both terminals and all the restaurants and bars will fill bottles for free.
North Terminal – There are two fountains on the right-hand side of the entrance to the World Duty Free store, after security. There are also water fountains near the toilets on the lower level by WH Smith and on the upper level by Wagamama’s.
South Terminal – There's a fountain on the upper level next to Grain Store and the toilets. There is another on the lower lever, next to Harrods, at the entrance to the toilets.
There are also water fountains in the Immigration halls outside the toilets before going through Passport control.
We have a selection of hotels at the airport, perfect for an overnight stay before or after your flight. See more information about our hotels and to book a stay.
Find out more about the lounges we have to offer and book online.
We have a free shuttle that will take you to and from both terminals with a journey time of around three minutes. There are signs in both terminals directing you to the shuttle.
The train station in the South Terminal. So as soon as you get off the platform just follow the signs to your check-in area. If your flight is departing from the North Terminal you just need to hop our free shuttle service which is just on your right as you come out of the train station.
If you have lost items within the airport itself, let the lost property office know by completing a form.
If you have lost your baggage, or items while on an aircraft or airline bus, contact your airline directly.
We have a service centre desk in each terminal; in the South terminal opposite zones J to K and in the North terminal atrium opposite zone D.
Only assistance dogs or dogs travelling on flights are allowed in our terminals.
There are cafés, restaurants and places to get takeaway food in both terminals before Security. See all our restaurants.
Browse our shopping directory to see all our shops.
Please visit the HM Revenue and Customs website for full details of allowances and when tax and duty are payable.
You can pre-order baby milk from Boots to pick up at their store after security in the departure lounge. See more here. You can also buy milk there without pre-ordering, as well as other products such as baby food.
You can buy baby milk at Well Pharmacy, which sits within the large WH Smiths store at the far left end of the departure lounge after security. They do not currently offer a pre-order service however. They also stock various other items such as baby food.
Free Gatwick Wi-Fi cannot be accessed until you arrive at the airport. When you arrive, please follow the steps below to connect:
Luggage trolleys are available all around both terminal buildings.
They are operated using a coin deposit system. You will need a £1 or €1, which is refunded when the trolley is returned.
For health and safety reasons, children or adults must not ride on the trolleys.