Immigration FAQs

We know you might have questions about immigration, so we've answered the most frequently asked questions below. 

I have lost my passport at Gatwick, who do I contact?

All found documents are returned to the British Passport Office or your embassy. Any enquires about lost or stolen British passports can be made to the Passport Office: 0300 222 0000. For all other documents contact your embassy.

Do I need a visa to enter the UK?

Certain countries will need a visa to enter the UK. Please contact the UK embassy in the country that you are located for further information, or check online.

Can I use the e-passport gates?

Anyone that’s over 12 years old and has a chipped passport from a supported country can use the e-passport gates. Find out more about e-passport gates, which nationalities can use them and going through passport control.

Do I need to go through passport control if I am on a connecting flight?

It depends where you’re arriving from and departing to, whether your hold bags are checked through to your final destination and if you have your boarding card. It’s all explained here.

Is there a family and assistance lane in the immigration hall?

If you are travelling with a young baby or have a disability please speak to a member of staff and they will be happy to show you to an appropriate lane.

Is there a quicker way to get through passport control?

There's certainly a quicker way to the border with our Premium Gatwick Passport Control service. Find out more and book here.

How do I book Premium Gatwick Passport Control?

You can find about more about and book Premium Gatwick Passport Control on our website.

Where can I get more information?

For more information about immigration, visit the website

How should i consider Brexit when travelling?

During the transition period, there are will be no changes to travel arrangements or passport requirements. New rules may come into place from 1 January 2021. For more information on Brexit and travel, see the UK government's official advice.