Drop-off charge terms and conditions

Gatwick Airport Limited and NCP (EUK) Ltd are responsible for the enforcement of parking restrictions around the site. These restrictions are essential to maintain the free flow of traffic and to minimise congestion on key routes, around the terminals and on the approach roads. We must enforce these restrictions for the safety of members of the public and Gatwick Airport staff.

Restrictions regarding use of the roadway are clearly indicated on signs displayed throughout the Gatwick Airport site, both on signs and road markings. It is the responsibility of drivers to ensure that their vehicle is not in breach of any restrictions or indications.

NCP may issue Parking Charge Notices for breaches of the restrictions. These include (but are not limited to):

  • Failing to park in a designated parking area
  • Dropping off or picking up outside of a designated area
  • Stopping on double red lines

The charge payable for a Parking Charge Notice is £100 is paid within 28 days. This can be reduced to £60 if the Notice is paid within 14 days from date of issue. Further fees may be incurred if the Parking Charge Notice remains unpaid.

All appeals and enquiries relating to parking enforcement on the private roads should be addressed to NCP by email customer.service@ncp.co.uk or call 0345 050 7080.

In the event of a breach of the restrictions, the vehicle keeper details will be requested from the DVLA, in accordance with all Data Protection Act guidelines.


1. 1 Our liability to you

1.1 We will operate the drop off zone with reasonable skill and care (“our obligations”). If we do not, we are only responsible for direct loss or damage you suffer as a foreseeable result of our breach of our obligations or our negligence or the negligence of our employees.

1.2 We do not exclude or limit in any way our liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors.

1.3 You use the drop off zone at your own risk. We cannot and do not guarantee the safety or security of your vehicle and/or its contents.

1.4 We will not be liable to you for any special, indirect, or consequential loss, including but not limited to: any loss of profit, loss of enjoyment, loss of revenue, or loss of earnings.


2. Tariff

2.1 The parking tariff payable by you (as varied from time to time) is displayed on the tariff board signage at the drop off zone and on our website gatwickairport.com/dropoff. You are obliged to pay the parking tariff and to comply with any instructions on the tariff board as supplemented by these Terms and Conditions, and failure to do so will result in a Parking Charge Notice being issued.

2.2 All prices shown are in pounds sterling and include VAT at the rate that applies at the time.

2.3 Part of the charge you pay includes a ‘public transport levy’, which is used to develop public transport initiatives at the airport.

2.4 The tariff is applicable 24 hours a day 365 days of the year.

2.5 The tariff must be paid by midnight on the day after your visit.

2.6 If the fee is not paid a Parking Charge Notice will be issued.

2.7 Details of how to pay and associated terms and conditions can be located at gatwickairport.com/dropoff.

2.8 The fee is calculated by using ANPR (automated number plate recognition) technology that tracks your vehicle movements in the forecourt to determine the correct fee to charge.

2.9 When using the forecourt you must adhere to all signs and markings within the drop off zone, do not stop in a reserved or restricted area, do not stop on a pedestrian walkway, do not block the entry or exit routes or passing lanes, and pay all amounts due for your visit.

2.10 If you do not comply with any of these requirements you will be issued with a Parking Charge Notice requiring you to pay any unpaid parking charge(s), together with an additional amount representing an estimate of the additional expenses we will incur as a result of your non-compliance (including without limitation debt recovery costs). Specific details about the Parking Charge payable are available in the tariff section on the drop off sign.

2.11 When entering the drop off zone your vehicle registration details and personal details will be processed via CCTV and ANPR for enforcement purposes, to calculate the relevant parking tariff (if applicable) and to recover any outstanding Parking Charge. This includes our right to request and obtain the details of a vehicle’s registered keeper from the DVLA. To find out more about how your personal data use please visit https://www.gatwickairport.com/privacy-policy/

2.12 If the drop off zone and/or the equipment in the drop off zone is damaged by you, your vehicle, its contents or the passengers in the vehicle then, except where the damage arises as a direct result of our negligence, we will seek to recover the cost of that repair and associated administration costs from you.


3. Blue Badge Scheme

3.1 Blue Badge Holders may apply for free access by visiting gatwickairport.com/dropoff in advance of their visit and submitting a copy of the Blue Badge.

3.2 If the Blue Badge user amends their vehicle details prior to their planned visit, they will need to make a new application.

3.3 We reserve the right to terminate the free access for Blue Badge Holders should the benefit be misused.

3.4 Free access is only granted to the vehicle registered under the Blue Badge scheme, for a single visit. If the vehicle is not registered, the driver must pay the relevant forecourt charge, failure to do so will result in a Parking Charge Notice being issued.

3.5 The exemption is only applicable for the individual or their driver for one visit, if additional visits are made on the specified date this will be noted as abuse of the fee waiver. Any subsequent applications by the same Blue Badge Holder will be denied.

3.6 The third party supplier that operates the drop off zone on our behalf will use CCTV in accordance with their own privacy notice. We are not the controller of any personal data that is captured by the supplier’s cameras or the data held in respect of the Blue Badge exemption scheme.

3.7 We reserve the right to revoke free access to the drop off zone and retain the right to introduce charges for Blue Badge Holders at any time. We may also withdraw free access (if free access is withdrawn notification will be given direct to the user) as a result inter alia of any of the following activities by the user:

3.7.1 Using unroadworthy or uninsured vehicles.

3.7.2 Driving in the forecourt at a speed in excess of the posted or permitted speed limit.

3.7.3 Where the driver is a Blue Badge holder who is dropping off a Gatwick passenger for which a commercial transaction is taking place.

3.7.4 The dropping off and picking up other than on the designated passenger drop off done.


4. Local Commuter Scheme

4.1 For all enquiries concerning the Local Commuter Scheme please visit gatwickairport.com/dropoff.

4.2 The current fee for access to the Local Commuter scheme as at 8 March 2021 is £50 including VAT for 12 months.

4.3 The fee set out above is subject to our discretion and any fee reviews shall be notified to participants in the Local Commuter Scheme.

4.4 Participants in the Local Commuter Scheme will only have access to the South Terminal Forecourt.

4.5 The Local Commuter will be permitted 2 visits to the South Terminal drop off zone per day.

4.6 Two vehicles may be registered by each participant, in which event the total number of permitted visits per day will be 2 divided by the vehicles.

4.7 If the Local Commuter wishes to change their registered vehicle details, they must apply via gatwickairport.com/dropoff

4.8 Local commuters will only be allowed to update their vehicle details twice during their 12 month membership.

4.9 Free access to the drop off zone is limited to the registered Local Commuter and is not transferrable.

4.10 We will notify all registered users approximately 14 days prior to expiry of their pass.

4.11 Failure to renew access to the local Commuter Scheme before the expiry date will result in the termination of their free access.

4.12 We reserve the right to close the Local Commuter scheme. GAL will not issue a refund should you wish to cancel your access.

5. Security of your vehicle

5.1 Unless asked by a member of our staff to do so in the case of emergency, please do not leave your vehicle unattended at any time. We are not responsible for any consequence or loss arising from a failure by you to properly oversee your vehicle including any theft of or from a vehicle.

5.2 You must drive carefully and responsibly in the drop off zone and in accordance with any instructions given to you by our employees or agents.

5.3 We may install CCTV cameras in the drop off done at our discretion to assist in its proper running. Whilst the cameras may act as a deterrent to criminal activity, we do not make any representation as to the coverage provided or guarantee of the security of your vehicle in the drop off zone.


6. Traffic Orders and Byelaws

The use of this drop off zone may be regulated by traffic orders or byelaws under which a penalty may be payable for failing to comply with these Terms or the requirements of the relevant order or byelaw. In such circumstances, separate notices specifying the relevant order or byelaw will be displayed in the drop off zone and we reserve the right to take enforcement action against you (including through court proceedings) for breach of such order or byelaws.


7. Access and re-location of vehicles

7.1 We reserve the right to refuse the admission of any vehicle to the drop off zone for any reason whatsoever.

7.2 We reserve the right to move vehicles from the drop off zone using whatever method we consider appropriate (even if, as a consequence, damage is caused to your vehicle) to the extent that is reasonably necessary:

7.2.1 for the purposes of safety to persons or property,

7.2.2 to avoid obstruction at the drop off zone,

7.2.3 where the drop off zone has to be unexpectedly closed permanently or temporarily, either in whole or in part, due to a matter outside of our control,

7.2.4 if the drop off zone has to be evacuated in an emergency, or

7.2.5 where we reasonably believe the vehicle has been abandoned which shall be where the vehicle has been unaccompanied in the drop off zone for more than 1 hour.


8. Prohibited activities

8.1 You shall not carry out any of the following activities at any time in the drop off zone:

8.1.1 leaving a vehicle unattended on the forecourt;

8.1.2 dropping off or picking up in any area not designated as a drop off zone;

8.1.3 tow or have towed a vehicle from the drop off zone. In the event of vehicle breakdown, you must immediately contact a member of our staff to ensure that your vehicle removal is organised without causing damage or danger to any other person or property in the drop off zone;

8.1.4 any service work, maintenance, cleaning or repairs to any vehicle;

8.1.5 undertake any business activity, at the drop off zone (with the exception of a business involving the dropping off of passengers at the drop off zone) including, but not limited to, in connection with selling, hiring or other disposal of the vehicle or any other services;

8.1.6 filling or emptying vehicle fuel tanks;

8.1.7 misusing, obstructing or damaging any facilities or other vehicles in the drop off zone, including but not limited to, dropping litter or fly-tipping waste on the drop off zone;

8.1.8 using unroadworthy or uninsured vehicles;

8.1.9 driving dangerously or too fast and in contravention of the directional signs and speed limits;

8.1.10 making unnecessary noise, including playing music in any way that annoys people in the vicinity;

8.1.11 filming or taking photographs of any vehicles, the drop off zone or other users of the drop off zone;

8.1.12 using the facilities of a camper van, including, but not limited to, the toilet, bathroom and kitchen;

8.1.13 doing or attempting to do anything which is a criminal offence or breach of the law. including Gatwick Airport bye-laws;

8.1.14 smoking anywhere within the drop off zone and the immediate vicinity of the drop off zone;

8.1.15 leaving the drop off zone in a state or condition unfit for use by other persons using the drop off zone;

8.1.16 using any area of the drop off zone as toilet facilities;

8.1.17 any anti-social or annoying behaviour which may cause offence or inconvenience to us or any other user of the drop off zone including, but not limited to, drinking alcohol, taking or dealing with illegal substances, fighting and/or loitering or having any animals off a lead when outside of a vehicle.

8.2 Permission to use the drop off zone is automatically withdrawn if you or your passengers or anyone else under your authority or control do any of the things prohibited in clause 8.1 above. We reserve the right, in our absolute discretion, to add to the list of prohibited activities at any time. Any of our representatives may require you to leave at any time and they are authorised if necessary, to call for police assistance to have you removed.


9. Force Majeure

We do not accept responsibility or any liability to you where the performance of this contract is prevented or affected for any reason outside of our control, including but not limited to: war or threat of war, riots, civil strife, terrorists activity, industrial disputes, natural and nuclear disaster, fire, adverse weather conditions, pandemic or technical problems to transport, closure or congestion of public transport links, cancellation or changes of schedules in relation to any scheduled flights or business or personal travel plans, changes to government advice, regulations or law and all similar events.


10. Variation of these Terms and Conditions

These Terms cannot be varied except in writing by our Company Secretary. Nothing said or done by any of our employees is capable of varying these Terms.


11. General

Each of these Terms operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.