Transport | Gatwick Airport

Surface access

Our commitments are to increase use of public transport by passengers and staff, provide sustainable travel choices and reduce the environmental impacts of surface access.

Road and rail links are essential for delivering customer service and a safe and accessible workplace.  Ensuring we have a robust strategy for managing and improving surface access is essential to Gatwick’s operations. 

We have updated our Airport Surface Access Strategy (May 2018) to reflect our achievements over the last five years and to look forward to further improvements over the next five years. The strategy sets out our objectives, targets and initial action plan for surface access at Gatwick, which will be kept under regular review. It is aligned to our master plan and will be updated to be consistent with any future plans.

Our vision is to: 
Provide safe and sustainable access for all airport users, without compromising quality or choice, and to provide for growth while supporting the needs of our local communities, economy and environment.

Our strategy puts our passengers and staff first. We look at how people travel, what their needs are and how we can improve the travel experience, including the use of technology and embracing innovation. 

Our surface access strategy sets new targets for sustainable travel and for how we will work with our stakeholders, partners and the Transport Forum Steering Group to monitor progress and achieve our goals. Among our key targets are the following:

  • Achieve 48% public transport mode share for airport passengers by 2022
  • Achieve 42% of staff journeys to work by sustainable modes (public transport, active travel modes and staff travel provided by employers), and 45% including other sustainable travel initiatives (car share and zero emission vehicles) by 2022.
  • Reduce air passenger “Kiss and Fly” car journeys and single occupancy car journeys by staff.
  • Deliver continuous improvement across our Quality Service Monitor metrics.

Following the publication of this strategy, we will provide regular updates on targets and review and revise our action plans as appropriate. 

You can still read our previous surface access strategy document: 

Airport Surface Access Strategy 2012-2030

We also have a Staff Travel Plan to help our staff and airport partners get to and from work sustainably: 

Staff Travel Plan 2013-2030

Gatwick Airport’s interim car park strategy 2017 sets out our plans to increase on-airport parking provision to cater for future demands: 

Gatwick interim car park strategy 2017

Station Upgrade

Work is underway to deliver a £150m upgrade to Gatwick Airport station to increase capacity, improve accessibility and transform the experience for our passengers. More than 21 million air travellers and passengers use the station every year, up from 14 million in 2010.

The project is being managed by Network Rail in partnership with the Department for Transport and Govia Thameslink Railway (GTR). Gatwick Airport Ltd and Coast to Capital Local Enterprise Partnership are co-funding the project with £37 million and £10 million respectively and GTR, the train company that operates Gatwick Express, Thameslink and Southern services will operate a dedicated timetable during the project.

The benefits

  • Improved accessibility: eight new escalators, five new lifts and four new stairways will be installed to support passengers with reduced mobility, the elderly and those travelling with a pushchair or luggage. Platforms 5 and 6 will be widened to reduce crowding and improve accessibility
  • A better journey experience: the rail station concourse will double in size to provide more space and better facilities for passengers. Connections to the airport terminals and passenger wayfinding will be upgraded to improve passenger experience
  • Improved train performance: widened platforms, new escalators, lifts and stairways will allow passengers to board and alight trains more quickly. This means trains spend less time on platforms, reducing delays and supporting a more reliable service.

Work is due to be completed in September 2023.