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Q: How do I inform the Valet parking team if I am going to arrive earlier or later than my booking time upon arrival back into London Gatwick?

Please email earlyreturns.lgw@ncp.co.uk , quoting your car registration and booking reference to inform us of your new return time so we can have your car ready for you on your return.

Are my payment details secure when I book on this site?

London Gatwick's Parking site uses industry standard SSL encryption. This protects your personal information, including credit/debit card details, your name and your address.

Can I arrive earlier than the time specified on my parking booking?

You can access the car park up to two hours before the time listed on your order confirmation. However, our car park prices apply to 24-hour periods, which means that if your earlier arrival time to the car park runs into a new 24-hour period, you will have to pay for an extra day charged at our standard roll-up prices.

Is there a fee if I book with a credit card?

No, there are no card fees when booking with a credit or debit card.

How can I resend my email confirmation booking?

You can request to be resent your email confirmation by logging in to myGatwick and viewing your Order History.

What happens if the car park is full when I arrive at London Gatwick?

If you pre-book your parking, you are guaranteed a space, so there's no need to worry. Please consider that if you do not pre-book, there is a chance that you'll be diverted to an alternative car park that may cost more. To enjoy the best possible rates and guarantee your space, we always recommend pre-booking your parking.

How do I view, amend, or cancel my Fast Track Security or Passport Control booking?

You can change or cancel any booking made on our website up to 24 hours before your time of arrival. To do this, log in to myGatwick, view your 'Order History' where you can view, amend or cancel your order.

How do I inform the Valet parking team if I am going to arrive earlier or later than my booking time upon arrival back into London Gatwick?

Please email earlyreturns.lgw@ncp.co.uk, quoting your car registration and booking reference to inform us of your new return time so we can have your car ready for you on your return.

How do I view, amend, or cancel or modify my parking booking?

You can change or cancel any booking made on our website up to 24 hours before your time of arrival. To do this, log in to myGatwick, view your 'Order History' where you can view, amend or cancel your order.

If there is a difference in price for your amended booking, for example if you move your parking booking to a different arrival date or terminal that is more expensive, you will have to pay that difference. If you choose to amend or cancel over the phone with our call centre, you will be charged a £5 administration fee.

If you need to make any changes within 24 hours of your arrival time, please speak to a member of the team by pressing the intercom button on the barriers on your arrival.

Can I cancel my booking if my car breaks down on the day of travel?

We're afraid we cannot offer a refund on bookings that aren't used due to a vehicle breakdown.

How early do I need to arrive if I am parking before flying out?

If you're parking at the airport before your flight, it's best to arrive with extra time to spare. As a guide, aim to check in at least two hours before a domestic or short-haul flight, and three hours before a long-haul flight, unless your airline advises otherwise.

If you’re using a Long Stay car park, remember to allow time for the shuttle transfer to the terminal. It takes around 20 minutes from the North Terminal Long Stay and about 10 minutes from the South Terminal. You can find more details on our Long Stay parking page.

How do I know my booking has been placed?

Once you've completed the booking process, you'll receive a confirmation email with an order number starting with DW and ending with the first three letters of your first name. Don't forget to make a note of this number before you leave for the airport. If you don't receive an email confirmation, please get in touch with us via our Online feedback form if you have not received an e-mail within 24 hours of your scheduled arrival date.

What payment methods do you accept online?

Visa, MasterCard and American Express are all accepted methods of credit and debit payments. PayPal, Apple Pay and Google Pay are also accepted. Unfortunately, we can't accept Solo, Electron cards, or cheques.

Where can I find my booking number?

Your booking number can be found on the confirmation email sent to you after booking. It begins with DW and ends with the first three letters of your first name (e.g. DW123456789HAR). If you cannot locate your confirmation email, you can login to myGatwick to view it. You can also choose to have your confirmation email resent should you wish.

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