Frequently asked questions:

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Whether you have a query about your flight, or the parking process at London Gatwick, our frequently asked questions are here to help.

Can I bring my duty-free through if I am travelling on a connecting flight?

If you're travelling on a connecting flight, you can bring your duty-free items through security provided they're sealed in a tamper-evident bag and you keep the receipt visible inside.

What is the baggage process for a domestic to international flight connection?

It depends where you're arriving from and departing to, whether you hold bags, if they are checked through to your final destination, and if you have your boarding card. Read everything you need to know on our Flight connections page.

How long does it take to connect to another flight?

If you are connecting to another flight at London Gatwick and already hold a boarding pass for your next flight, we advise that you allow a connection time of at least 60 minutes if your next flight is in the same terminal. If your flights arrive and depart from different terminals, please allow at least 90 minutes. Please note that your airline may have different minimum connection time requirements and make sure you always check these before booking your connecting flight.

Find out more on our Flight connections page.

Do I need to go through passport control if I am on a connecting flight?

It depends where you're arriving from and departing to, whether your hold bags are checked through to your final destination and if you have your boarding card. Read everything you need to know on our Flight connections page.

Where are oversized bags delivered in baggage reclaim?

Oversized luggage at London Gatwick is usually delivered beside the main baggage belt assigned to your flight in the baggage reclaim area. If you don’t see it right away, or need help locating it, just ask a member of staff and they’ll be happy to assist.

Do I need a transit visa for the UK for my flight connection?

If you're connecting at London Gatwick, you'll need to enter the UK to catch your next flight. This means going through passport control, even if you're only in the airport for a short time. Depending on your nationality and route, you may need a UK transit visa. To check please visit the website for the UK government.

Can we leave the airport between connecting flights?

During a flight connection you can leave the airport. Just make sure you have the correct transit visa and leave enough time to get back to the airport and check in, pass through security and get to your gate.

What should I do if my hold baggage has not arrived?

When hold luggage is lost, delayed or damaged the Civil Aviation Authority (CAA) advises that the airline (and their handling agent) are liable for your losses. If your hold baggage has not arrived on your flight,
please contact your airline.

Your airline and their handling agent are working hard to deliver your bag to baggage reclaim. Sometimes if aircraft are operating a little late or they arrive off schedule it can cause a delay to baggage being delivered.

If you can't find the information you're looking for, please don't hesitate to contact us.