Frequently asked questions:

Q: Is it possible to weigh my bags at the airport?

You can weigh and store luggage at Excess Baggage Company , located before security in both North and South Terminals. Their manned facilities offer secure left luggage, bag wrapping, luggage scales, and more.

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Whether you have a query about your flight, or the parking process at London Gatwick, our frequently asked questions are here to help.

What is the process for self check-in?

Some airlines at Gatwick offer self-service check-in kiosks, where you can choose your seat and print your boarding pass. Staff are available if you need help. After checking in, just take your luggage to the bag drop.

Airlines currently offering this service include Air Transat, British Airways, easyJet, Norwegian and WestJet. Not all routes or passengers are eligible, so ask a team member if you're unsure.

How can I get my bags shipped/posted?

Excess Baggage Company can transport your luggage, baggage and personal belongings anywhere across the globe. They provide professional packing services and a full tracking service for your shipment in transit. They also provide bag wrapping services.

Is it possible to weigh my bags at the airport?

You can weigh and store luggage at Excess Baggage Company, located before security in both North and South Terminals. Their manned facilities offer secure left luggage, bag wrapping, luggage scales, and more.

How many bags am I allowed?

Please check with your specific airline as allowances vary.

Where do I check in my oversized baggage?

Take your oversized luggage to the oversized luggage desks right by the check-in desks. Once you have checked-in at the desks or using self-service check-in, you will be directed to the oversize luggage desks by staff.

Can I lock my hold baggage?

You can usually lock the bags you check-in which are placed in the aircraft hold. Please contact your airline for more details and different countries have different regulations.

How long before my flight do I need to check in?

We recommend arriving at least two hours before your flight to allow plenty of time to check in and clear security.

Check-in typically opens three hours before departure for long-haul and European flights, and two hours before for UK and Ireland flights.

For more details, visit our Check-in guide.

How heavy can my bags be?

Please check with your specific airline as rules and regulations may vary.

What do I do if my name on my booking is different from the name on my passport?

If your married name on your booking is different from the name on your passport please contact your airline directly.

What do I do if my bags are too heavy or large?

Some airlines will charge for oversized or overweight luggage. Excess Baggage Company offer a number of services that may suit your needs. They can store bags for you up to a few weeks and they can they can ship and forward your bags too.

Where do I check in?

To find out where to check in, check your boarding pass, your airline's app, or look for your airline on one of the flight information displays in the terminal. You can also use the Which Terminal page on our website to see which terminal your airline operates from.

Can I check in for my flight early?

Yes, early check-in is available for some airlines at London Gatwick. TUI, easyJet and British Airways all offer a day-before check-in service, but terms and conditions apply, so it's best to confirm directly with your airline.

For more details, visit our Check-in guide.

How do I check in for my flight?

How you check in depends on your airline. Many offer online check-in before you arrive, or you can use their check-in zone at the airport on the day, either at a self-service kiosk or a staffed desk to drop off hold luggage.

For the most accurate details, check directly with your airline. You can also visit our Check-in guide for general information.

If you can't find the information you're looking for, please don't hesitate to contact us.