Frequently asked questions:

Yes, if you're a Blue Badge holder, you can use the Premium Short Stay car park at the standard Short Stay rate for up to four hours. When you arrive, press the ‘Assistance’ button at the entry barrier. On exit, press the intercom again so our team can apply the Short Stay rate before you pay. Please note, if you stay longer than four hours, the full Premium Parking rate will be charged for the entire duration.

While we don’t offer further parking discounts, all Official London Gatwick Parking car parks have clearly marked Blue Badge bays close to terminal access points. These spaces are available on a first-come, first-served basis.

To find out more about accessible parking options, including drop-off exemptions and maps, visit our Blue Badge parking page.

Motorcyclists can park in any of the dedicated motorbike bays in the Short Stay car parks. Do not leave motorbikes in any of the car parking spaces.

Please note that anchor points are not available and for security reasons, bikes will be removed if not parked in the designated areas.

There is no minimum or maximum length of stay in our Short Stay car parks. If you are picking someone up from the airport, then you can park in the North or South Terminal Short Stay car park for up to 30 minutes for £8.  After 30 minutes you will pay the Roll-up rate if you have not pre-booked. If you wish to park any longer than 30 minutes, we recommend pre-booking your Short Stay parking as far in advance as possible in order to enjoy the best rates.

Our Short Stay and Long Stay car parks have payment machines at the exit barrier which accepts card payments only. Mid Stay and Robotic Parking are pre-book only.

If you're parking at the airport before your flight, it's best to arrive with extra time to spare. As a guide, aim to check in at least two hours before a domestic or short-haul flight, and four hours before a long-haul flight, unless your airline advises otherwise.

If you’re using a Long Stay car park, remember to allow time for the shuttle transfer to the terminal. It takes around 20 minutes from the North Terminal Long Stay and about 10 minutes from the South Terminal. You can find more details on our Long Stay parking page.

Our robots are compatible with around 95% of vehicle models. If your vehicle has unusual dimensions or features, please check the below compatibility before booking.

There are some vehicles which are not suitable for Robotic Parking, these include:  

• Extra-Long vehicles: Pick-up trucks, estates with trailers or other vehicles with a wheelbase longer than 330cm will not fit in the drop-off garages
• Extra-tall vehicles: An SUV with a roof box on top, a large utility vehicle or a vehicle equipped with a bicycle carrier are prime examples
• Vehicles with a low underbody height: Sports cars and other vehicles with a sport chassis are unsuitable for Robotic Parking
• Vehicles with wheel diameters greater than 21": Some high-end SUVs have large wheel diameters and are therefore unsuitable
• Vehicles weighing more than 2.6T: Most vans are suitable for Robotic Parking provided they are under this weight, but a loaded utility vehicle, for example, would likely be heavier and unsuitable

Examples of incompatible vehicles:   

• Renault Trafic Van (9-seater minibus, wheelbase = 3.50m)  
• Bentley 4DX (sports car, ground clearance = 8cm)  
• Ford Ranger (pickup truck, rear overhang = 1.30m)  
• Range Rover Sport Hybrid (hybrid 4x4, weight = 2.8T)

You can access the car park up to two hours before the time listed on your order confirmation. However, our car park prices apply to 24-hour periods, which means that if your earlier arrival time to the car park runs into a new 24-hour period, you will have to pay for an extra day charged at our standard roll-up prices.

All of our car parks have automatic number plate recognition (ANPR) in place. If you have pre-booked, no ticket will be issued. Simply pull up to the entry or exit barrier and wait a few seconds for the system to recognise your number plate. It will be scanned and once recognised, the barrier will lift. Upon arrival, if your registration is not recognised after 15 seconds, press the button for assistance. One of our colleagues will assist and provide the appropriate guidance.

If you have not pre-booked, pull up to the entry barrier and press the button for a ticket, once issued, the barrier will raise. On exit, if you paid at a payment machine before leaving the car park, the barrier may raise automatically. If you have not paid at a machine before leaving the car park, the screen at the exit barrier will display the fee due and payment can be made by debit/credit card or contactless payment methods at the barrier. If the ANPR system was unable to recognise your vehicle number plate on exit, a message on screen will prompt you to scan the entry ticket.

Our Mid Stay and Robotic Parking car parks are pre-book only. Mid Stay North Terminal is a barrierless car park and is managed using Automatic Number Plate Recognition (ANPR).

If you are parking in our Short Stay, Mid Stay, Long Stay or Robotics Parking car parks, you will be able to keep your keys with you whilst you are away. If you choose our Valet Parking option, your car will be moved to a secure storage facility on the airport campus whilst you are away, so you will leave your keys with us.  

All of our car parks are fully compliant with the Equality Act 2010. However, if you need an extra helping hand, Assisted Travel phones can be found within our Short Stay car parks, as well as close to the Long Stay shuttle bus stop at the terminal. More information can be found on our Assisted Travel page.

Blue Badge holders being dropped off in a designated drop-off zone must pre register to avoid having to pay drop-off charges. This includes Blue Badge holders arriving by taxi.

Please email earlyreturns.lgw@times24.co.uk, quoting your car registration and booking reference to inform us of your new return time so we can have your car ready for you on your return.

If you return from your trip later than planned for whatever reason, an overstay fee will apply. The fees are applied per day you are later than your original booking. Fees are £50 each day for Short Stay parking, £60 each day for Premium Parking, £15 each day for Long Stay, Mid Stay South and Robotic parking, £15 each day for Gatwick Holiday Parking, £30 each day for Valet parking, £60 a day for Mid Stay North parking, £15 a day for Mid Stay South parking, and £80 each day for Premium Mid Stay parking.

You can extend your booking via myGatwick on our website. Amendments made at least 24 hours before your original exit time will be charged at your booking's current daily rate with no extra amendment fees.

If you're likely to need your Blue Badge whilst travelling, taking it with you isn't a problem. Park up as normal and call 0800 678 3353 or use the intercom button on the payment machines, and Times24 will validate the Blue Badge use for you.