At the airport FAQs
We’ve answered the most commonly asked questions about what’s at the airport. From how to find a lost bag, to what shops we have in each terminal, the answers are below.
Facilities, hotels and premium services
Where can I smoke at Gatwick?
You can smoke outside the terminal buildings in the designated zones which are clearly marked.
There’s no smoking once you’ve passed through security and there are no smoking facilities for passengers connecting from an international to international flight. However, at South Terminal, the My Lounge airport lounge features an outdoor terrace where passengers can smoke if they wish.
E-cigarettes have the same restrictions and can only be used in the designated areas outside the terminal buildings.
What business facilities do you offer?
To find out more information on what business facilities Gatwick has to offer, including meeting rooms and workpods.
Do you have a chapel or prayer room?
We have chapel and prayer rooms open to people of all faiths.
Are there water fountains after security?
Gatwick has water fountains available after security in both terminals and all the restaurants and bars will fill bottles for free.
North Terminal – There are two fountains on the right-hand side of the entrance to the World Duty Free store, after security. There are also water fountains near the toilets on the lower level by WH Smith and on the upper level by Wagamama’s.
South Terminal – There's a fountain on the upper level next to the Duty Free store and the toilets. There is another on the lower lever, next to Harrods, at the entrance to the toilets.
There are also water fountains in the Immigration halls outside the toilets before going through Passport control.
Where can I stay overnight at the airport?
We have a selection of hotels at the airport, perfect for an overnight stay before or after your flight. See more information about our hotels and to book a stay.
How do I book Premium Gatwick services?
You can upgrade your airport experience by booking Premium Security, Premium Passport Control and Premium Valet Parking. Find out more about our Premium services.
Can I book a lounge?
Find out more about the lounges we have to offer and book online.
How do I get from one terminal to another and how long will it take?
We have a free shuttle that will take you to and from both terminals with a journey time of around three minutes. There are signs in both terminals directing you to the shuttle.
How far is the train station from the terminals?
The train station in the South Terminal. So as soon as you get off the platform just follow the signs to your check-in area. If your flight is departing from the North Terminal you just need to hop our free shuttle service which is just on your right as you come out of the train station.
Lost items and help in our terminals
If you have lost your baggage, or items while on an aircraft or airline bus, contact your airline directly.
Where can I go in the airport for help and advice?
We have a service centre desk in each terminal; in the South terminal opposite zones J to K and in the North terminal atrium opposite zone D.
Can I bring my dog into the terminals?
Only assistance dogs or dogs travelling on flights are allowed in our terminals.
Shopping and eating
Is there somewhere I can eat before security?
There are cafés, restaurants and places to get takeaway food in both terminals before Security. See all our restaurants.
What shops are available at the airport?
Browse our shopping directory to see all our shops.
Can I return or get a refund for a product I bought at Gatwick?
Our returns and refunds policy page explains how to return items you’ve bought at the airport.
I don't want to take my shopping with me on my flight. Can I buy items at the airport, but collect them when I return?
Yes, if you are travelling within the EU, you can use our free collect on return service. All your items will be available to collect on your return. Don't worry if you are departing and arriving at different terminals. Your shopping will always be waiting for you at the Excess Baggage desk in the terminal where your flight lands.
How much duty free can I buy?
Please visit the HM Revenue and Customs website for full details of allowances and when tax and duty are payable.
Where can I buy baby milk and food in the South Terminal?
You can pre-order baby milk from Boots to pick up at their store after security in the departure lounge. See more here. You can also buy milk there without pre-ordering, as well as other products such as baby food.
Where can I buy baby milk and food in the North Terminal?
You can buy baby milk at Well Pharmacy, which sits within the large WH Smiths store at the far left end of the departure lounge after security. They do not currently offer a pre-order service however. They also stock various other items such as baby food.
How do I access Wi-Fi?
Gatwick Free Wi-Fi cannot be accessed until you arrive at the airport. When you arrive, please follow the steps below to connect:
- Choose Gatwick Free Wi-Fi from the available wireless networks.
- A pop-up screen will appear with a choice of Wi-Fi options. Select ‘Complimentary Wi-Fi’ and follow the instructions.
- Click the button to get online.
- If you would like to access exclusive offers and discounts through myGatwick, simply add your name and a password to create an account.